Loganair Loyalty: FAQs

Earning Avios:
You can collect Avios easily through your Loganair flights. The number of return journeys required to collect enough Avios for a Loyalty Reward flight is as follows:

• Fly Flex + customers: Collect Avios for one return journey after 5 return flights
• Fly Flex customers: Collect Avios for one return journey after 10 return flights
• Fly customers: Collect Avios for one return journey after 16 return flights

Redeeming Avios for Reward Flights:
Avios can be redeemed for either return or one-way Reward Flights. The table below outlines the number of Avios required for a return journey:

For one-way Reward Flights, you only need half the number of Avios required for a return journey.

Maximize your Rewards:
As a Loganair Loyalty member, you can start Collecting Avios with just a few flights, giving you access to a range of benefits like Reward Flights when you accumulate enough Avios.

Keep track of your Avios and spend them for your next adventure with Loganair!

To earn Avios for your flights, simply follow these steps during the booking process:

1. Enter your Loganair Loyalty Membership Details:
   When making a booking with Loganair, you'll be prompted to enter your Loganair Loyalty Membership number and password.

2. Complete Your Booking:
   After entering your membership details, proceed with completing your booking as usual.

3. Avios Status:
   Avios will appear as “pending” in your account after booking, and will be confirmed once you have completed your travel.

Important Note:
Avios can only be collected for flights that are flown. If you do not travel on the booked flight, Avios will not be awarded for that booking.

Keep your membership details handy to ensure you don’t miss out on earning Avios for your next adventure with Loganair!

At Loganair, we reward frequent flyers by allocating Avios to the individuals who actually fly, rather than the person making the booking. Here's how to ensure all travellers in your booking earn their Avios:

1. Enter Each Passenger's Membership Number:
   When booking for multiple passengers, be sure to enter their Loganair Loyalty Membership Number for each person in the party. This ensures that each traveller earns their own Avios.

2. Confirm Avios Allocation:
   Avios will be credited to the respective members' accounts once each passenger has completed their flight.

This way, everyone in your travel party can enjoy the benefits of Avios, making it easier for frequent flyers to earn rewards on every trip!

With Loganair Loyalty, you have the flexibility to use your Avios in a way that suits your travel plans:

• One-Way Loyalty Reward Flight: You can use half the number of Avios for a one-way journey, offering you more flexibility for shorter trips.

• Return Journey: For a return journey, you can spend the full number of Avios required, as shown in our rewards table.

It’s entirely up to you how you choose to use your Avios - whether for a one-way adventure or a round-trip getaway!

Loganair Loyalty members will earn a fixed number of Avios for each Loganair flight, regardless of the distance traveled. This means that whether you’re flying a short hop or a longer journey, the number of Avios awarded will stay the same.

It’s a simple and consistent way to build your Avios balance and enjoy your rewards!

If you forget to add your Loganair Loyalty Membership Number to your booking, don’t worry! You can easily claim your missing Avios using the "Missing Avios" form. Simply fill out the form for any new bookings where your membership number wasn’t included, and the Avios will be added to your account within 7 days.

Additionally, you can also claim missing Avios for flights taken within the past 3 months. Just make sure to submit the claim via the form for quick resolution.

You can easily book your Loyalty Reward Flights online. Simply follow these steps:

1. Go to the booking window and select “Book a Loyalty Reward Flight.”
2. Search for available flights using your Avios.
3. Choose your desired flight and complete your booking using your Avios.

If your journey includes connections with multiple Loganair-operated flights to or from your final destination, you will earn 410 Avios for each flight if you have booked our standard 'fly' fare.

For example, if you fly from Norwich to Kirkwall via Aberdeen, you will earn 820 Avios in 'Fly' class, as you are taking two flights.

However, if your journey is a "through-flight"—where you stop at another airport but remain on the same aircraft (for example, Sumburgh to London Heathrow via Dundee)—you will only collect 410 Avios for the entire journey, as it's considered one flight.

You can collect Avios when booking through a travel agent. To ensure your Avios are credited, simply provide your Loganair Loyalty Membership Number to the travel agent at the time of booking. Please note, it may take up to 14 days for the points to appear in your account for travel agency bookings.

You can claim Avios for flights operated by Loganair and booked via loganair.co.uk. However, Avios cannot be claimed for flights operated by other airlines, even if they are part of a codeshare agreement.

For codeshare flights, where Loganair is not the operating carrier, the other airline's frequent flyer program will determine which flights qualify for rewards.

Unfortunately, Avios cannot be offered for large bespoke group bookings. Avios are only available for individual bookings where the membership number is added for each passenger.

While we strive to offer generous availability for Loyalty Reward Flights, they are still subject to availability. As a result, there may be times when you are unable to redeem Avios for your first-choice flight. We encourage you to plan ahead and be flexible with your travel dates to increase your chances of securing a Loyalty Reward Flight.

Unfortunately, Avios cannot be collected on Orkney inter-isle services. These flights are excluded.

Click here for full terms and conditions.

Please email loyalty@loganair.co.uk. A member of the team will respond to your enquiry as soon as possible.