Data & Privacy
Requests

If you wish to view data we hold about you, simply fill out the form below, and we will process your request within 30 days.

To verify your identity, we will require some data from you in the request form. This will be deleted once your request is complete.

Do want to delete your data in the same request?

If you wish to both access and delete data held about you, simply type “DELETE DATA” in the applicable box below.

Note: Due to contractual obligations and other regulations out-with GDPR which concern safety, security or compensation – we cannot delete all data held about you in a number of instances. However, if you wish, we can stop marketing to you, at anytime – simply update your preferences.

Please find the data access request form here. 

If you wish to update or change data we hold about you, simply fill out the form on the below, and we will process your request within 30 days.

Before making a change request – remember, the quickest way to update your details is via the following methods:

Update your marketing information via our online form here:

• Update your Loganair Loyalty account information here
• Otherwise, please use the “Changes Required” box to specify the previous details you wish to update, along with the changes you wish to make.

To verify your identity, we will require some data from you in the request form. This will be deleted once your request is complete.

Please find the data change request form here.

If you wish to delete data we hold about you, simply fill out the form on the below, and we will process your request within 30 days.

Please use the deletion box to specify what data you would like deleted i.e address, postcode etc, or if you wish for us to delete all data we hold about you simply type “DELETE ALL”.

Note: Due to contractual obligations and other regulations out-with GDPR which concern safety, security or compensation – we cannot delete all data held about you in a number of instances. We can however stop marketing to you, at anytime – simply update your preferences.

To verify your identity, we will require some data from you in the request form. This will be deleted once your request is complete.

Please find the data deletion request form here.

We love to stay connected with you, but if you wish to stop hearing from us, you can do so anytime by unsubscribing from our communications here.

If you are subscribed to our mailing list for the travel trade – please unsubscribe here.

Under the EU's General Data Protection Regulation (GDPR) personal data is defined as:

"any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person."

This privacy notice tells you how we will collect and use your personal data for:

• Completing travel arrangements and other requested services
• Managing the flight boarding process and connections
• Keeping you safe when you fly with us and meeting certain legal and regulatory requirements.
• Carrying out analysis and market research
• Improving our websites, products and services
• For direct marketing to you if you elected to receive marketing communications

We may pass your personal data on to third-party service providers described here:

• Customs and immigration authorities of any country in your itinerary or to which your flight may fly over
• Airlines and other service providers needed to deliver the services you have arranged. Those airlines and other service providers will be identified when you make a booking.
• If you enrolled in a loyalty scheme or a have a travel profile with us so that we can administer the benefits of these programmes.
• Credit card companies and anti-fraud screening service providers to process payments. In response to a valid, legal request from Government and law enforcement agencies such as customs and immigration authorities.

• From June 2023, data is shared with third parties for the purpose of market research and analysis

• Third parties, such as the police and regulatory authorities, to protect our rights, property, or the safety of our customers, staff and assets.
• Any third parties that we may share your data with are obliged to keep your details securely, and to use them only for the purposes of fulfilling your travel arrangements. When they no longer need your data to fulfil this service, they will dispose of the details in line with our procedures or according to statutory procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

We will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. We are required to retain information in accordance with the law, such as information needed for customs and security purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices.

At your request, we can confirm what information we hold about you and how it is processed. You can request the following information:

• Identity and the contact details of the person or organisation that has determined how and why to process your data.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of us or a third party, information about those interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority.
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn't collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

You will be required to provide sufficient information for us to adequately identify you.

Contact Name: Data Protection Officer

Email: dpo@loganair.co.uk

Address:

Lightyear Building
9 Marchburn Drive
Paisley
PA3 2SJ