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Customer Commitment

At Loganair, we are dedicated to ensuring you have the best experience possible while travelling with us. We are continuously improving our services, and your feedback is crucial in helping us achieve that.

A few days after your flight, you’ll receive a post-flight survey via email. We encourage you to share your thoughts about your trip so we can continue to enhance your experience and make improvements where needed. Your input is highly valued!

Carriage Conditions

When you purchase a ticket for travel on a Loganair-operated flight, you enter into a contract of carriage with us. This contract is governed by the conditions outlined in your ticket or itinerary, any applicable tariffs, and other related documents.

The Conditions of Carriage are an integral part of your agreement with us and should be reviewed alongside your confirmation document, any terms provided in your ticket, relevant tariffs, Advanced Passenger Information requirements, and our Privacy Policy.

By purchasing a ticket, you gain the right to travel as specified in your booking, subject to the terms and conditions outlined.

Your rights

Following the UK's withdrawal from the EU, the UK government has implemented retained legislation pertaining to EC261/2004. Therefore, any reference to EU261/2004 also applies to the retained legislation in the context of UK domestic law.

Compensation

If you suffer flight disruption and need to claim compensation, please use the online claim form provided. Loganair will process your claim as quickly as possible, provided you supply all the required information.

Before submitting the form, you can check if you are entitled to compensation.

Where you may be entitled to compensation:

You must submit your claim directly to us and allow us 28 days (unless a shorter time is prescribed by law) to respond directly to you before engaging a third party to claim or progress your claim on your behalf.
Claims can be submitted via our website or in writing to us at our registered office address.
We will not process claims submitted by a third party unless you have submitted your claim directly to us and allowed us the time to respond as specified above.

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Where do we fly to?

Flying all over Scotland and the UK.