Contact

Flight Information – Arrivals & Departures

Flight information only available to passengers departing prior to 1st September.

Reservations and enquiries

If you would like to make a reservation, have a query relating to an existing booking or a general enquiry please contact the following:

Reservations and enquiries for FLYBE flights

Travelling prior to 1st September 2017?

Flights can be booked online at flybe.com or by calling the Flybe Call Centre: 0371 700 2000.

Reservations with the Air Discount Scheme can be booked online at flybe.com/ads

For telephone reservations please call:
ADS Call Centre: 0344 800 2855 (Mon-Fri 0800-1800, Sat 0800-1200, Sun 1500-1800) for Air Discount Scheme reservations and special assistance for Flybe services operated by Loganair only.

Reservations and enquiries for Loganair

Travelling on or after 1st September 2017?

Flights can be booked online at loganair.com or by calling the Customer Contact Centre 0344 800 2855. You can also email [email protected]

The following contact details are only for services within the Orkney Islands:

Loganair operates the Orkney Interisland service, which includes flights from Kirkwall to the North Isles. For flight information and to make a reservation contact Loganair’s local offices.

Orkney
Tel: +44 (0) 1856 872494 or 873457
(Mon-Fri 07:00-19:00, Sat 08:00-18:00, Sun 10:00-19:00)
Closed 25th & 26th December and 1st & 2nd January.
Fax: +44 (0) 1856 872420
Email: [email protected]

Orkney Inter-island Air Services
Reservations 01856 873 457
Charter enquiries 01856 872 494

For Orkney flight and fare information see (PDF):
Orkney Fares
Inter-island Summer Timetable (27 Feb 17 – 28 Oct 17)
Inter-island Winter Timetable (29 Oct 17 – 25 Feb 18)

Group reservations

For groups of 9 passengers or more travelling on flights operated by Loganair please call 0141 842 7161 (Monday to Friday, 0900-1700) or email: [email protected]

Reservations and enquiries for British Airways flights

For connecting flights to London Heathrow, London City and London Gatwick (via Edinburgh or Glasgow) and beyond, reservations can be made at ba.com, or ba.com/ads for eligible ADS passengers, or by calling BA reservations on 0844 493 0787.

Note: BA staff can only assist Loganair customers where the booking is on a codeshare flight with a direct connection to/from a British Airways service

Customer Relations

Loganair and its service providers will always make every effort to ensure that you have a safe and pleasant flight. We value your custom, and always look forward to welcoming you back on board. However, we recognise that despite our best efforts thing do sometimes go wrong and you need to contact us. Our Customer Relations team will look to resolve your issue quickly and appropriately.
Please refer to our website for additional information on your passenger rights, conditions of carriage, baggage allowances and lots more.

If you need to contact us use the online submission form.

If you suffer flight disruption and need to claim compensation please use the online claim form provided. Loganair will process your claim form as quickly as possible, provided you give us all required information. Due to the volume of correspondence received it can take up to six weeks for us to respond.

Delay

Loganair makes every effort to operate to their published schedules, however, there are occasions where it is not possible to do so and a flight may be delayed or cancelled.

You are entitled to claim compensation depending on the length of the delay:

  • *For delays under three hours, you cannot claim compensation
  • *For delays of more than three hours, you can claim €250**

**you cannot claim compensation for flights disrupted by weather or extraordinary circumstances.

The delay length is calculated using the ARRIVAL time at your destination, not the departure time.

You are entitled to a cash payment, which will be paid by cheque or directly in to your bank account if you provide us with appropriate details.

Cancellation

In accordance with EC Regulation No 261/2004, you may claim compensation where you are informed of a cancellation less than fourteen days before the planned departure date that arises from causes within Loganair’s control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures such as adverse weather conditions, airfield closures or aircraft technical defects).

Compensation is not payable however:

  • *If you have been informed of a cancellation 14 days or more before the planned departure date.
  • *If you are informed of the cancellation between 13 and 7 days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than 2 hours before the scheduled time of departure and to reach your final destination less than 4 hours after the scheduled time of arrival; or
  • *If you are informed of the cancellation less than 7 days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than 1 hour before the scheduled time of departure and to reach your final destination less than 2 hours after scheduled time of arrival.

To be eligible for compensation under valid circumstances you must have a confirmed reservation on the cancelled flight and be in possession of a paper ticket or itinerary receipt.

If you believe you are entitled to claim for compensation, we have provided an online claims form which will assist us in processing your claim promptly, however should you wish to contact us, you may do so by emailing Customer Relations or by writing to Customer Relations, Loganair Limited, Cirrus Building, 9 Marchburn Drive, Glasgow Airport, PA3 2SJ.

Loganair will process you claim or complaint promptly and fairly however once you have received our final response if you remain unsatisfied with the company’s decision and wish to escalate your claim, an Online Dispute Resolution platform has been set up by the European Commission: http://ec.europa.eu/consumers.odr/ which provides easy access to alternative dispute resolution (ADR)

Please note Loganair are not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.

If you feel it necessary you can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website: www.caa.co.uk/passengercomplaints Under the subtitle ‘How the CAA can Help’ you will need to click on the link ‘Refer your complaint to us’ You can then access the CAA’s consumer portal where you can submit your complaint to PACT.

With the exception of refunds made in connection with cancellations and denied boarding, our fares are non refundable. If you request a refund of taxes you will incur an administration charge. Administration charge is £25 per person per sector.

For information please visit http://flybe.custhelp.com/.

Give us a call
0371 700 4455
+44 (0)207 308 0841 from outside UK

Opening Hours
08.00-18.30 Mon-Fri
08.00-16.00 Sat
10.00-18.00 Sun and Bank Holidays

*Calls are charged at local rate
*Our offices are closed Christmas Day

Lost Bags

Should you find that your baggage has not arrived, you should contact our ground handling staff immediately. Details of your Baggage will be taken and if applicable you will be authorised to purchase essential items up to a maximum of £25 per day for essential items. If your Baggage has been delayed, arrangements will be made to have it delivered to your local address when it arrives.

Should you need to make a claim, this will be required in writing within seven days after your arrival, by online form provided or by post to:

Customer Relations, Loganair Limited, Cirrus Building, Marchburn Drive, Glasgow Airport, PA3 2SJ

Damaged Bags

Should you find that your baggage has been damaged you should contact our ground staff immediately. Details of your baggage will be taken. Where appropriate a replacement bag may be provided.

Should you need to make a claim, this will be required in writing within seven days after your arrival, by online form provided or by post to:

Customer Relations, Loganair Limited, Cirrus Building, Marchburn Drive, Glasgow Airport, PA3 2SJ

Please include all supporting documentation (receipts, boarding passes etc), and any baggage reference you will have been given when reporting the initial loss or damage.

Whilst Loganair makes every effort to provide seats for confirmed reservations which have been made, no absolute guarantee of seat availability is denoted by the expressions reservations, booking, status ok, and the timings attached to them. Loganair offers compensation schemes for passengers with confirmed reservations who are unjustifiably denied carriage because of non-availability of seats. If you have been denied boarding, ground staff will make every effort to secure alternative transportation to your destination, and offer compensation when appropriate.

Loganair is obliged under EU law and the advice of the CAA Consumer Protection Group to bring passengers’ attention to the following regulations:

Website: EC Regulation No 2111/2005

Further information on passenger rights can be obtained by visiting the Civil Aviation Authority website: www.caa.co.uk

For the online claim form please click here.