General Conditions of Carriage
When you buy a ticket to travel on a flight we operate, you enter into a contract of carriage with us.
The contract is governed by:
• the conditions in your ticket or itinerary and receipt;
• any tariffs which apply;
• these Conditions of Carriage;
• and our regulations.
We, us, our – Loganair Limited
You, your – any person holding a ticket who is to be carried or is carried on an aircraft, except members of the crew, or in relation to refunds, the person who paid for the ticket. (See also the definition for passenger).
Agreed stopping places – the places, except the place of departure and the place of destination, set out in your ticket or shown in our timetables as scheduled stopping places on your route.
Airline designator code – the two or three letters or the letter and number which identify particular air carriers (Loganair flights carry the letters LM).
Authorised agent – a passenger sales agent who we have appointed to represent us in selling air transportation on our services.
Baggage – your personal property accompanying you on your flight. Unless we say otherwise, this consists of your checked and unchecked baggage.
Baggage check – the parts of your ticket which relate to carrying your checked baggage.
Baggage identification tag – a document we give you to identify each piece of your checked baggage.
Carrier – an air carrier (whose airline designator code appears on your ticket or on a conjunction ticket).
Checked baggage – baggage which we have taken into our custody and for which we have issued a baggage identification tag or a baggage check or both. (Checked baggage normally travels in the hold of the aircraft).
Check-in deadline – the time limit we have set by which you must have completed check-in and received your boarding pass.
Conditions of carriage – these conditions of carriage or another carrier’s conditions of carriage as the case may be.
Conjunction ticket – a ticket we have issued to you in conjunction with another ticket which together make up a single contract of carriage.
Connecting Flight – a subsequent flight providing onward travel on the same ticket or a conjunction ticket.
Consumer – an individual person (a natural person who is acting outside the scope of an economic activity (trade, business, craft, liberal profession), a man or woman, not a company, incorporated body, legal partnership or other entity) who has bought a ticket under a contract governed by the law of a member state of the European Union and plans to use it for travel outside his or her trade, business or profession.
Convention – whichever of the following apply:
- The Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (referred to below as the Warsaw Convention).
- The Warsaw Convention as amended at The Hague on 28 September 1955.
- The Warsaw Convention as amended by Additional Protocol No. 1 of Montreal (1975).
- The Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975).
- The Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of Montreal (1975).
- The Guadalajara Supplementary Convention (1961).
- The Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal, 28 May 1999 (the Montreal Convention) (1999).
Coupon – a paper flight coupon or an electronic coupon, each of which entitles the passenger named on it to travel on the particular flight identified on it.
Damage – includes death of, wounding of, or bodily injury to a passenger. It also includes loss, partial loss, and theft of, or other damage to baggage arising out of, or in connection with, either carriage on flights we operate or other services we provide.
Days – all seven days of the week. For the purpose of sending notices, we will not count the day on which notice is sent. For the purposes of deciding whether a ticket is valid, we will not count the day on which the ticket was issued, or the first flight began.
Electronic coupon – an electronic flight coupon for an electronic ticket held in our computer database.
Electronic ticket – an itinerary and receipt, electronic coupons and any boarding document we have issued to you.
Events beyond your control – unusual and unforeseeable circumstances which you cannot control and the consequences of which you could not have avoided even if you had taken all due care.
Flight coupon – the part of your ticket which has the words ‘Good for Passage’ printed on it. In the case of an electronic ticket, it means the electronic coupon. The flight coupon shows the places of departure and destination between which you are entitled to be carried.
Involuntary fare refund – a refund, under clause 10b, of the fare for your ticket.
Itinerary and receipt – a document or documents we or our authorised agents issue on paper, by fax, by e-mail, or deliver electronically to passengers travelling with electronic tickets. It contains the passenger’s name, flight information and a receipt.
Passenger – any person holding a ticket who is carried, or is to be carried, on an aircraft, except members of the crew. (See also the definition for you, your).
Passenger Coupon – the part of your ticket which is marked as such.
SDR – a Special Drawing Right as defined by the International Monetary Fund.
Stopover – a scheduled stop on your journey at a point between the place of departure and the place of destination.
Tariff – the published fares, charges and related conditions of carriage of an airline which have been filed, where required, with the appropriate authorities.
Ticket – either a document called ‘Passenger ticket and baggage check’ or an electronic ticket, which we or our authorised agents have issued to you.
Transit passenger – a passenger arriving at an airport for onward travel (including to another country):
- on the same flight from that airport;
- on a connecting flight from that airport; or
- on a connecting flight from another airport; or
Unchecked baggage – your baggage other than your checked baggage. (You normally take your unchecked baggage with you on to the aircraft).
Validity period – the period for which your ticket is valid.
Voluntary fare refund – a refund, under clause 10c, of the fare for your ticket.
Except where clause 2c says otherwise, these conditions of carriage will apply to all flights we operate under the LM code and to any case where we have a legal liability to you in relation to your flight.
b. Code shares
On some services we have arrangements with other airlines known as code shares. This means that, even if you have a reservation with us and hold a ticket showing our airline designator code for the flight, another airline may operate the aircraft. If a code share applies to your flight, we or our authorised agents tell you the name of the operator of the flight at the time you make your reservation.
If a codeshare applies to your flight, we or our authorised agents will let you know if we or another airline will be operating the flight at the time you make a reservation.
c. Differences between these conditions of carriage and tariffs and laws
If these conditions of carriage are inconsistent with any tariffs or laws which apply to your contract of carriage with us the tariffs or laws will apply.
d. Differences between these conditions of carriage and our regulations
If these conditions of carriage are inconsistent with our regulations, these conditions of carriage will apply.
e. Validity of these conditions of carriage
If one of these conditions of carriage is invalid, the other conditions will remain valid.
- We will only carry you if you are the passenger named in the ticket. We may ask you to prove that this is the case.
- A ticket is not transferable and is generally non-refundable. You cannot transfer your ticket, however please read clauses 3e and 3f.
- We sell some tickets at discounted fares which may be partly or completely non-refundable. You should choose the fare which best suits your needs and consider taking out insurance to cover instances where you might have to cancel your ticket.
- Your ticket is our property at all times if it was issued by us or our authorised agents. If your ticket was issued by or on behalf of another airline, it is the property of the airline which issued it.
- Except where you have an electronic ticket, you will not be entitled to be carried on a flight unless you have presented a valid ticket to us containing:
- the flight coupon for that flight;
- all other unused flight coupons; and
- the passenger coupon.
You will not be entitled to be carried on a flight if the ticket you have presented is spoiled, torn or damaged or if it has been altered or tampered with unless we or our authorised agents have made the alteration.
If you are travelling on an electronic ticket, you will not be entitled to be carried on a flight unless the electronic ticket was issued in your name and you can prove to us that you are the person named on it.
- A ticket is a valuable document and you must make sure it is not lost or stolen.
b. Ticket validity period
- Unless it says differently on the ticket, in these conditions of carriage, or in any tariffs which apply, a ticket is valid for:
- one year from the date it is issued; or
- one year from the date you first travelled using the ticket, as long as your first flight took place within a year of the ticket being issued.
- If you are prevented from travelling within the validity period of a ticket because we could not confirm your reservation at the time you asked for it, we will:
- Extend the validity period of the ticket; or
- Give you a voluntary fare refund.
- If, after beginning your journey:
- you become ill;
- your illness prevents you from travelling on your next flight within the validity period of your ticket; and
- you want us to extend the validity period so that you can continue your journey;
you must give us a medical certificate. The certificate must:
- state the facts relating to your illness; and
- confirm the date you will be fit to travel again (‘the recovery date’).
When we receive the certificate, we may decide to extend the validity period until either:
- the recovery date, as long as there is a seat available on the relevant flight in the class of service for which you have paid the fare; or
- if not, the first date after the recovery date when a seat will be available.
If the flight coupons left on your ticket involve one or more stopovers, we may decide to extend the validity period up to a maximum of three months from the recovery date. If other members of your immediate family were travelling with you when you fell ill, we will extend the validity period of their tickets for a similar period.
- a passenger dies during their journey; and
- other passengers are travelling in the same party as the dead passenger
we may decide:
- not to enforce any minimum stay conditions which apply to the tickets of members of the party;
- to extend the validity period of their tickets; orIf:
- you have begun your journey;
- a member of your immediate family dies; and
- you have supplied us with a copy of the death certificate,
we may decide to change your ticket and those of your immediate family travelling with you by:
- waiving any minimum stay condition relating to the tickets;
- extending the validity period of the tickets; or
We will not extend the validity period of the tickets for more than 45 days after the date of death.
c. Using flight coupons in the right sequence and changes in itinerary
- Your ticket is valid only for the transportation shown on it from the place of departure through any agreed stopping places to the final place of destination. The fare you have paid is based on our tariff for the transportation shown on your ticket and forms part of your contract with us.
- Your ticket is no longer valid if you do not use all the coupons in the sequence provided in the ticket. Where you change your travel without our agreement and the price for the resulting transportation you intend to undertake is greater than the price originally paid, you will be requested to pay the difference in price. Failure to pay the price applicable to your revised transportation will result in refusal of carriage.
- If you want to change all or part of your transportation, you must contact us beforehand. We will work out the revised fare for your changed transportation. You will have the option of either accepting the revised fare or maintaining your original transportation.
- If you need to change any aspect of your transportation because of events beyond your control, you must contact us as soon as possible. We will use reasonable efforts to transport you to your next stopover or final destination, without recalculating the fare.
- If you change your transportation without our agreement, your unused flight coupons will not be valid for travel and will have no value and we will not carry you until:
- we or our authorised agents have recalculated the revised fare for your actual transportation; and
- you have paid the difference (if any) between the fare you have already paid and the revised fare which applies to your changed transportation.
- While some changes to your transportation will not result in a change of fare, others, such as changing the place of departure (for example, because you have not used the first flight coupon in your ticket or you have reversed the direction of your travel) may result in a fare increase. Many fares are valid only for travel on the dates and for the flights shown on the ticket. You may not be able to change these at all or only if you pay us an extra fee to do so.
- We will accept each flight coupon in your ticket for transportation in the class of service on the date and flight for which you have a reservation unless you fail to meet the check-in and boarding requirements we have to deny you boarding because of overbooking or we exercise our right to refuse to carry you.
- If you cancel a booking before the check-in deadline for your flight, we will not cancel your return or onward reservations.
- If you fail to cancel a booking before the check-in deadline for your flight and do not show up for the flight, we may decide to cancel your return or onward reservations.
d. Replacement Tickets
If you ask, we will replace your ticket with a new ticket if:
- you have lost your ticket or part of it;
- your ticket is spoiled, torn, or damaged;
- you do not have your ticket with you and so cannot present it to us; or
- one or more unused flight coupons or the passenger coupon (or both) are missing from your ticket.
We will only do this if:
- we or our authorised agents issued the original ticket;
- you sign an agreement to repay us any costs and losses, up to the value of the original ticket, which we or another airline would suffer as a result of the ticket being misused; and
- you prove that you had a valid ticket.
We will not claim from you any losses which result from our own negligence.
We may charge a reasonable administration fee for issuing a new ticket, unless the loss or damage was caused by us or our authorised agents.
- you cannot prove that you had a valid ticket; or
- you do not sign an agreement;
we may ask you to pay up to the full ticket price for a replacement ticket. We will give you a refund if and when we are satisfied that the original ticket has not been used before its validity period ran out. If you find the original ticket before its validity period runs out and give it to us, we will give you a refund at that time.
If we or our authorised agents did not issue your ticket, you must apply for a refund from the airline which issued it.
e. Your rights if you are prevented from travelling by events beyond your control
- you are a consumer; and
- you have been prevented from travelling by events beyond your control; and
- all or part of the fare for your ticket is non-refundable;
we may give you a credit for the non-refundable part of the fare. We will do this if you:
- have a completely unused ticket;
- have told us promptly about the events beyond your control; and
- have given us evidence of these events.
The credit can be used for future travel on us by you or any person you choose. We may take a reasonable fee from the credit to cover our administration costs.
f. Your right to transfer your booking to another passenger where the Package Travel, Package Holidays and Package Tour Regulations apply
We or our authorised agents will, on your request, issue a new ticket to somebody else to replace your ticket if:
- your ticket has been issued as part of a package to which The Package Travel, Package Holidays and Package Tour Regulations 1992 SI 1992/3288 as amended (the Regulations) apply;
- you want to transfer your booking under regulation 10 of the Regulations;
- you prove to us or our authorised agents that you have satisfied the requirements of regulation 10 and are entitled to transfer the booking;
- you give us or our authorised agents reasonable notice of your intention to transfer the booking before your date of departure;
- you give us or our authorised agents the full name, address and contact number of the person to whom you want the new ticket to be issued;
- you deliver your ticket to us or our authorised agents; and
- you pay us or our authorised agents a reasonable administration fee for issuing the new ticket.
g. Our name and address on tickets
Our name may be abbreviated to LM our airline designator code on the ticket. Our address is Cirrus Building, 9 Marchburn Drive, Glasgow Airport, Paisley, Renfrewshire, PA3 2SJ. Please also see our timetable for more details of how to contact us.
- Your fare covers transporting you from the airport at the place of departure to the airport at the place of destination, unless we say otherwise.
- Your fare does not include ground transport between one airport and another or between an airport and the town terminal.
- We or our authorised agents will work out the fare for your ticket which applies under our tariff on the date you pay for it. The fare will be for travel on the specific dates and itinerary shown on your ticket.
- If you want to change either your itinerary or your dates of travel, this may increase the fare.
- Some concessionary fares may apply to certain qualifying individuals. This may include discretionary schemes which the airline may introduce, modify or withdraw from time to time at their sole discretion. If you wish to take advantage of any concessionary discounted fares you must select this fare, if you are eligible, at the time of booking. Discounts or concessions cannot be applied retrospectively.
- Fares may be increased or decreased at any time whilst the flight is on sale. Should a lower fare become available after you have booked you will not be entitled to claim any rebate, refund or difference in fare.
- Carrier imposed charges and/or surcharges may be added to your fare as part of the published total amount payable for your transportation.
b. Taxes, fees and charges
- You must pay any taxes, fees and charges imposed on us or on you by governments or other authorities, or by operators of airports.
- When you buy your ticket, we will tell you about any carrier imposed charges and surcharges, taxes, fees and other charges.
- Taxes, fees and charges change constantly and can be imposed or altered after the date we have issued your ticket. If they change or if a new tax, fee or charge is imposed after we have issued your ticket, you will have to pay us any increase. Similarly, if any taxes, fees or charges you pay to us when we issue the ticket are then abolished or reduced, you will be entitled to claim a refund from us.
- If you do not use your ticket, you will be entitled to claim a refund of any taxes, fees and charges which you paid, less a reasonable service charge.
You must pay the fare and any taxes, fees and charges in the currency of the country in which the ticket is issued, unless we or our authorised agents say you must use another currency at or before the time you pay. We may decide to accept payment in another currency.
- We will record your reservations in our computer system. If you ask, we or our authorised agents will send you confirmation of your reservation to the email address that was provided to us at the time the booking was made.
- Some fares have conditions attached to them which limit or exclude your right to change or cancel reservations.
- We or our authorised agents may charge additional carrier or agency fees fee issuing or changing your ticket or providing other reservation services.
b. Time limits for payment of the fare
If you have not paid for your ticket by the deadline we or our authorised agents have set, we may decide to cancel your reservation.
c. Personal information
- We may use the personal information that you provide and we collect, including information about how you purchase and use our services and facilities (‘your personal information’), for the purposes of:
- making a reservation and issuing a ticket;
- providing you with your transportation and any related services and facilities;
- accounting, billing and auditing;
- checking credit or other payment cards;
- immigration and customs control;
- security, administrative and legal purposes;
- statistical analysis;
- operating frequent flyer programmes;
- systems testing, maintenance and development;
- customer relations;
- helping us in any future dealings with you; and
- direct marketing and market research (which we will only do at your request or consent and we will give you the opportunity to opt out).
- For these purposes we may release your personal information to:
- our subsidiary companies;
- carriers and other companies involved in providing your transportation or related services and facilities;
- our partner airlines;
- data processors working for us;
- our authorised agents;
- government and enforcement agencies; and
- credit and other payment card companies.
This may involve sending your personal information outside the European Economic Area.
d. Passengers advance arrangements
- If you are not a passenger with a disability but you ask us, or our authorised agents, at the time of booking to provide special assistance, we will make reasonable efforts to meet your request.
- If you are a disabled person or have limited mobility and:
- you have told us or our authorised agents that you have special needs, such as a wheelchair, or that you need special assistance;
- you have asked us or our authorised agents to provide this; and
- we or our authorised agents have agreed, before you check in, to provide for your special needs or give you special assistance;
we will not then refuse to carry you because of your disability, limited mobility or special needs. Due to the size of aircraft operated by the Carrier or facilities at either your departure or arrival airport (including any stopover) we may not be able to provide certain types of assistance or handle heavy or bulky mobility aids. You must ensure that you enquire as to the availability of assistance you may require prior to making your booking
We may decide not to carry:
- unaccompanied children;
- pregnant women;
- passengers who are ill; or
- passengers who are disabled, have limited mobility or need special help;
if arrangements to carry them have not been made before check-in.
- We will try to honour advance seating requests.
- We cannot guarantee that you will be able to sit in any particular seat.
- We can change your seat at any time, even after you have boarded the aircraft, as we may need to do this for operational, safety or security reasons.
f. Reconfirming reservations
- You may have to reconfirm onward or return reservations within certain time limits. We will tell you if you need to reconfirm and how and where you should do this.
- If you fail to reconfirm, we may decide to cancel your onward or return reservations.
- If you fail to reconfirm but let us know that you still want to travel, and there is space on the flight, we will reinstate your reservations and carry you. If there is no space on the flight, we will use reasonable efforts to carry you to your next or final destination on a later flight.
- You should check the reconfirmation requirements of any other carriers involved in your journey and, where necessary, reconfirm with the carrier whose airline designator code appears on the ticket for the flight in question.
a. Check-in deadlines
Check-in deadlines vary and your journey will be smoother if you allow plenty of time to check-in. Please find the check-in deadlines for your flights before you travel and keep to them.
b. The check-in deadline for your first flight
We or our authorised agents will tell you the check-in deadline for your first flight with us. Check-in deadlines for all our flights are set out on our website www.loganair.co.uk in our timetable and you can also ask us or our authorised agents for details at any time.
c. You must check-in by the check-in deadline
If you do not complete the check-in process by the check-in deadline, we may decide to cancel your reservation and not carry you. By completing the check-in process we mean that you have received your boarding pass for your flight.
d. You must arrive at the boarding gate on time
You must be present at the boarding gate not later than the time we give you when you check in. We may decide not to carry you if you fail to arrive at the boarding gate on time.
e. We are not liable if you fail to meet deadlines
We will not be liable to you for any loss or expense you suffer if you fail to meet check-in deadlines or fail to be at the boarding gate on time.
a. Our right to refuse to carry you
We may decide to refuse to carry you or your baggage if one or more of the following has happened or we reasonably believe may happen.
- If carrying you or your baggage may put the safety of the aircraft or the safety or health of any person in the aircraft in danger.
- If carrying you or your baggage may affect the comfort of any person in the aircraft.
- If you are drunk or under the influence of drink or drugs.
- If you are, or we reasonably believe you are, in unlawful possession of drugs without accompanying medical certificate.
- If you have ever been caught smoking, attempting to smoke and/or tampering with a smoke detector on a previous flight by a member of our crew.
- If your mental or physical state or health is a danger or risk to you, the aircraft or any person in it.
- If you have refused to allow a security check to be carried out on you or your baggage.
- If you have not obeyed the instructions of our ground staff or a member of the crew of the aircraft relating to safety or security.
- If you have used threatening, abusive or insulting words towards our ground staff, another passenger or a member of the crew of the aircraft.
- If you have behaved in a threatening, abusive, insulting or disorderly way towards a member of our ground staff or a member of the crew of the aircraft.
- If you have deliberately interfered with a member of the crew of the aircraft carrying out their duties.
- If you have put the safety of either the aircraft or any person in it in danger.
- If you have made a hoax bomb or other security threat.
- If you have committed a criminal offence during the check-in or boarding processes or on board the aircraft.
- If you have not, or do not appear to have, valid travel documents.
- If you try to enter a country for which your travel documents are not valid.
- If the immigration authority for the country you are travelling to, or for a country in which you have a stopover has told us (either orally or in writing) that it has decided not to allow you to enter that country, even if you have, or appear to have, valid travel documents.
- If you destroy your travel documents during the flight.
- If you have refused to allow us to scan or photocopy your travel documents.
- If you have refused to give your travel documents to a member of the crew of the aircraft, when we have asked you to do so.
- If you ask the relevant government authorities for permission to enter a country in which you have landed as a transit passenger.
- If carrying you would break government laws, regulations or orders.
- If you have refused to give us information which a government authority has asked us to provide about you including passenger information requested in advance of your flight.
- If you have not presented a valid ticket.
- If you have not paid the fare (including any taxes, fees or charges) for your journey.
- If you have presented a ticket acquired illegally.
- If you have presented a ticket which you did not buy from us or our authorised agents.
- If you have presented a ticket which was not issued by us or our authorised agents.
- If you have presented a ticket which has been reported as being lost or stolen.
- If you have presented a counterfeit ticket.
- If you have presented a ticket with an alteration made neither by us nor our authorised agents.
- If you have presented a spoiled, torn or damaged ticket or a ticket which has been tampered with.
- If you cannot prove you are the person named in the ticket.
- If you have changed your transportation without our agreement.
- If you have failed to present your ticket or your boarding pass or your travel documents to us when reasonably asked to do so.
- If you have failed to complete the check-in process by the check-in deadline.
- If you have failed to arrive at the boarding gate on time.
- If you have refused to undergo health screening, or a health examination, or presented a valid health certificate requested by us or by a government or enforcement agency or other competent authority.
- If you have behaved in a way mentioned above on or in connection with a previous flight and we believe you may repeat this behaviour.
b. Our right to refuse to carry you when we have banned you from our route network
The safety and security of our passengers is our absolute priority. To protect our passengers we have the right to ban you from our route network.
- We will be entitled to refuse to carry you or your baggage if we have given you a banning notice.
- By a banning notice, we mean a written notice we have given to you informing you that you are banned from being carried on our route network. (This means you are banned from travelling on all flights we operate). This notice will give the date when the ban comes into force and the period for which it applies. A banning notice will also ask you not to buy a ticket or ask or allow anyone to do so for you.
- If you try to travel while a banning notice is in force, we will refuse to carry you and you and your only recourse will be receipt of an involuntary fare refund. We may apply an administration fee to any refund given. You will not be entitled to any compensatory or other damages.
a. Your free baggage allowance
We will carry some of your baggage free of charge. Your free baggage allowance will be shown on your ticket, or in the case of an electronic ticket, on your itinerary and receipt and will depend on our baggage regulations applying at the time of your flight. If you are in doubt, please ask us or our authorised agents for details of your free baggage allowance and our baggage regulations
b. Excess baggage
You will have to pay a charge for the carriage of baggage over your free baggage allowance. Please ask us or our authorised agents for details of our excess baggage rates. Excess baggage will only be carried subject to space and weight being available on the flight. If excess baggage is not carried on the same flight, it will be forwarded to the ticketed destination airport as soon as possible. If you have been informed that your baggage will be transported on a later flight it is your responsibility to collect such items on their arrival.
c. Items you must not carry in baggage
You must not carry the following in your baggage (whether as checked baggage or unchecked baggage).
- Items you are forbidden from carrying by law.
- Items you are forbidden from carrying by our regulations.
- Items likely to put the aircraft or people or property on board the aircraft in danger. These include the items shown in the ‘International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air’ and the ‘International Air Transport Association (IATA) Dangerous Goods Regulations”.
- Items which we reasonably consider unsuitable for carriage because they are dangerous, unsafe, too heavy, too big, fragile or perishable or because of their shape or character. In deciding if items are unsuitable for carriage, we will take account of the type of aircraft being used.
If we discover that you are carrying forbidden items, we will refuse to carry them. Please ask us or our authorised agents for information about forbidden items if you need it.
- On some of our services we do not carry firearms and ammunition. On services where we do carry firearms and ammunition we may charge a fee. Firearms are not carried as part of your baggage allowance.
- If you want us to carry firearms and ammunition, including sporting guns or ammunition, you must get our permission before you check-in. If you do not, we may decide not to carry them.
- If you are travelling on a service where we carry firearms and you want us to carry sporting guns or ammunition, you must let us know before you check-in. If you do not, we may decide not to carry them.
- All firearms and ammunition must be carried as checked baggage and we will not allow you to take them into the aircraft cabin.
- All firearms carried as checked baggage must be unloaded, have the safety catch on and be suitably packed.
- Carrying firearms and ammunition is covered by the ICAO Technical Instruction and IATA Regulations referred to above.
- You must make sure that you have all the documents you need for firearms and ammunition. If you do not, we may decide not to carry them.
e. Dangerous items you must not take with you on to the plane
- You must not take any item into the aircraft cabin if we tell you that we reasonably believe that its presence there would affect the safety and security of the aircraft or any person in it. You must not take any item into the aircraft cabin which you are forbidden from taking into the aircraft cabin by law.
- In particular You must not take antique, toy or replica guns into the aircraft cabin.
- You must not take swords, knives, archery bows, arrows or similar weapons into the aircraft cabin.
- We may either tell you to check in items referred to above as checked baggage or refuse to carry them altogether. Where we refuse to carry such items we will have no responsibility for them whatsoever.
f. Fragile or perishable items must not be packed in baggage checked into hold
You must not include in your checked baggage, and we will not be liable for damages to, fragile or perishable items or items of special value such as:
- Money and credit cards;
- precious metals;
- personal electronic devices;
- share certificates, bonds and other valuable documents;
- business documents; or
- passports and other identification documents.
- Samples, works of art, house keys or car keys;
- Cameras, or human remains, including ashes.
g. We are not responsible for loss of or damage to forbidden items
If, despite the fact that an item is forbidden, you include it in your baggage, we will not be responsible for any loss or damage caused to it and we may refuse further carriage of such items on discovery.
h. Our right to refuse to carry checked baggage not properly and securely packed
- We will refuse to carry checked baggage if we reasonably believe that it is not properly and securely packed in suitable containers. Information about acceptable packing and containers is available upon request.
- We may refuse to carry as Baggage any item reasonably considered by us to be unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or for the comfort of other passengers.
i. Our right to search, screen and x-ray you and your baggage
- For reasons of safety and security we may ask to search and screen you and search, screen or x-ray your baggage. We will always try to search, screen or x-ray your baggage when you are present. However, if you are not available, we may search your baggage in your absence.
If you do not allow us to carry out the necessary safety and security searches, screening and x-rays, we will refuse to carry you and your baggage.
- If a search or screening causes damage to you, or a search, screening or x-ray causes damage to your baggage, we will not be liable for the damage unless it was caused by our negligence or fault.
j. Checked baggage (baggage checked into the hold)
- You must put your name or other personal identification on each item of checked baggage.
- Upon check in of your checked baggage, we shall take custody of it and we will issue a baggage identification tag for each piece.
- We will carry your checked baggage, whenever possible, on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on another flight. If we carry your checked baggage on another flight we will deliver it to you, unless applicable law says you must be present for customs clearance.
k. Unchecked baggage (baggage you carry on the plane)
- We set maximum dimensions and weights for unchecked baggage, which must also:
- fit under the seat in front of you; or
- fit in an enclosed storage compartment in the cabin of the aircraft.
If your unchecked baggage:
- exceeds the maximum dimensions or weights;
- does not fit under the seat in front of you or in an enclosed storage compartment; or
- we decide it is not safe.
you must check it in as checked baggage.
- If you have an item of baggage (such as a musical instrument) larger or heavier than the maximum dimensions and weight for unchecked baggage but unsuitable to be carried as checked baggage, we will carry it in the aircraft cabin if:
- you told us before you checked in that you wanted to take it into the aircraft cabin;
- we agreed with you before you checked in to carry it in the aircraft cabin; and
- you have paid us any extra charge that applies for this service.
Please ask us or our authorised agents for details of our charges.
l. Collecting and delivering baggage checked into the hold
- You must collect your checked baggage as soon as we have made it available at your place of destination or stopover. If you do not claim it within a reasonable time we may charge you a storage fee. If you do not claim your checked baggage within three months from the date we make it available, we may dispose of it without any liability to you.
- Only the person with the baggage identification tag, and, if one has been issued, the baggage check, can claim a piece of checked baggage.
- If a person claiming a piece of checked baggage cannot produce the baggage identification tag and, if one has been issued, the baggage check, we will deliver the baggage to them only if they can prove to us that the baggage is theirs.
On some services we do not carry animals. If we agree to carry your animals, we will carry them subject to the following conditions.
- On domestic flights (by which we mean flights within the common travel area of the United Kingdom (including the Channel Islands and the Isle of Man) and the Republic of Ireland) the following will apply.
- Only Assistance Dogs accompanying disabled passengers can be taken into the aircraft cabin.
- Assistance dogs will be carried free.
- We will carry domestic pet animals only as checked baggage.
- All other animals must be carried as cargo.2. On international flights (by which we mean all flights other than domestic flights) the following will apply.
- Only assistance dogs accompanying passengers with a disability can be taken into the aircraft cabin. You must not take any other animals into the aircraft cabin.
- Assistance dogs accompanying disabled passengers will be carried free provided space is available in the cabin, without the need to withdraw an adjacent seat from service, in which case a charge may apply.
- Pet dogs and pet cats will be carried as checked baggage.
- We will only carry assistance dogs, pet dogs and pet cats if it would be legal for them to arrive at your place of destination.
- All other animals must be carried as cargo.
3. On all flights (by which we mean both domestic and international) the following will apply.
- Assistance dogs accompanying passengers with a disability can be taken into the cabin if applicable laws and permits allow and arrangements have been made and are in place at the relevant airports.
- Except for assistance dogs accompanying disabled passengers, animals and their containers will not be part of your free baggage allowance and you will have to pay an excess baggage charge for them.
- You must make sure that all animals travelling as part of your checked baggage are put in proper, adequate and secure leakproof containers. If you fail to do this, we may decide not to carry the animals.
- You must present to us all health and vaccination certificates, entry permits, transit permits, exit permits and other documents needed for the animals. If you fail to do this, we may decide not to carry the animals.
- The animal must be at least 12 weeks of age.
- Unless carrying the animals is covered by the liability rules of the convention, we will not be responsible for their loss, sickness, injury or death unless we have been negligent.
- We are not liable to you for any loss you suffer because you do not have the health and vaccination certificates, entry permits, transit permits, exit permits and other documents needed for your animals. You must repay to us any fines, costs, charges, losses or liabilities we have paid or suffered because you did not have these documents.
- From time to time we adopt regulations for carrying animals. Please ask us or our authorised agents for a copy.
- Right of Refusal. We reserve the right, at our absolute discretion, to refuse to carry any animals. All carriage is in accordance with the conditions of carriage detailed in the current edition of the IATA Live Animals Regulations.
n. Items removed by airport security personnel
We will not be responsible for, or have any liability in respect of, articles removed from your Baggage by airport security personnel acting in accordance with any applicable regulations, whether or not such items are subsequently retained or destroyed by such airport security personnel or are passed by them to us.
o. Human Remains
Human remains (in the form of ashes) may be accepted for carriage as cargo only where we have agreed in advance and the remains are securely packaged in an appropriate container.
The carriage of such human ashes is accepted subject to our regulations. A copy of the death certificate and cremation certificate should accompany the ashes, which must be securely packaged in an appropriate vessel and contained within the passenger’s hand baggage. Handling agents should be advised that the ashes are accompanying the passenger upon check-in.
- The flight times shown in our timetables may change between the date of publication and the date you actually travel. We do not guarantee these flight times to you and they do not form part of your contract of carriage with us.
- Before we accept your booking, we or our authorised agents will tell you the scheduled departure time of your flight and it will be shown on your ticket or itinerary and receipt. We may need to change the scheduled departure time of your flight after your ticket has been sent to you. If you give us or our authorised agents contact information, we or they will try to let you know about any changes.
- If after you buy your ticket:
- we make a significant change to the scheduled departure time of your flight;
- you find this change unacceptable; and
- we or our authorised agents cannot book you on another flight which you are prepared to accept;
- we will give you an involuntary fare refund.
b. Remedies for delays and cancellations
- We will take all reasonable measures necessary to avoid delay in carrying you and your baggage.
- These measures may, in exceptional circumstances, and if necessary to prevent a flight being cancelled, include arranging for a flight to be operated:
- by another aircraft;
- by another airline; or
- by both3. If your flight is cancelled or significantly delayed or we are unable to provide previously confirmed space, we shall provide compensation and assistance to those passengers affected in accordance with applicable law.
c. Denied boarding compensation
If you are denied boarding on an overbooked scheduled flight for which you have both a valid ticket and a confirmed reservation, we will pay you compensation and provide other care in accordance with the applicable law. This will not apply if we exercise our right to refuse to carry you, or if you have failed to meet the check-in and boarding requirements specified for your flight.
- We will refund the fare for your ticket, or any unused part of it, and any taxes, fees and charges, as set out in our fare rules, tariffs and conditions applicable to your booking.
- Unless we say otherwise, we will only make a refund either to the person named on the ticket or to the person who paid for the ticket.
- You must, if you want a refund, prove to us that you are the person named on the ticket or, if this applies, the person who paid for the ticket.
- If you are a consumer and a ticket has been paid for by someone other than the passenger named on it, we will only make the refund to the person who paid for the ticket.
- Unless you are applying for a refund on a lost ticket, we will only make the refund if you first give us the ticket and all unused flight coupons.
b. Involuntary fare refunds
- We will pay fare refunds as set out below if we:
- cancel a flight;
- make a significant change to a flight time which is not acceptable to you;
- fail to operate a flight reasonably according to schedule;
- fail to stop at your place of destination or stopover;
- refuse to carry you because a banning notice is in force against you.2. If you have not used any part of the ticket, the refund will be equal to the fare and any taxes, fees and charges you have paid.3. If you have used part of the ticket, the refund will be equal to at least the difference between the fare and any taxes, fees and charges you have paid and the correct fare taxes, fees and charges for travel between the points for which you have used your ticket.
c. Voluntary Fare Refunds
If you are entitled to a refund of the fare for your ticket for reasons other than those set out above, the refund will be as follows:
- If you have not used any part of the ticket, the refund will be equal to the fare and taxes, fees and charges you have paid, less any cancellation and reasonable administration fees.
- If you have used part of the ticket, the refund will be equal to the difference between the fare and taxes, fees and charges you have paid and the correct fare taxes, fees and charges for travel between the points for which you have used the ticket, less any cancellation and reasonable service charges or cancellation fees.
d. Refund on a lost ticket
If you lose your ticket or part of it, we will, if you give us satisfactory proof of the loss and pay a reasonable administration fee, give you a refund as soon as possible after the validity period of the ticket expires. We will only do this if:
- the lost ticket, or part of it, has not been used, previously refunded or replaced (unless the use, refund or replacement by or to someone else resulted from our own negligence); and
- the person to whom the refund is made agrees to repay us the amount we refund if we later discover fraud.
This will not apply if any fraud or use by someone else resulted from our negligence. If we or our authorised agents lose the ticket or part of it, we will be responsible for any such loss.
e. Our right to refuse a fare refund
- We may decide to refuse to give you a refund if you apply for it after the end of the ticket validity period.
- We may decide to refuse to give you a refund if, when you arrived in a country, you presented your ticket to us or to government officials as evidence of your intention to leave that country, unless you can prove to us that:• you have permission to stay in the country; or
• you will be leaving the country on another airline or on another form of transport
We will pay you a refund in the same way and in the same currency that you used to pay for the ticket, unless we agree otherwise. For example, if you paid in US dollars by credit card, we will make a refund in US dollars to your credit card account.
g. Voluntary fare refunds are made only by the carrier who issued the ticket
We will only give you a voluntary fare refund if we or our authorised agents issued the ticket and we or they have authorised the refund.
We will not tolerate disruptive behaviour which compromises the safety of the flight or other passengers, or the flight crew.
a. Unacceptable behaviour
If, while you are on board the aircraft, we reasonably believe that you have:
- put the aircraft, or any person in it, in danger;
- deliberately interfered with the crew in carrying out their duties;
- failed to obey the instructions of the crew relating to safety or security;
- failed to obey the seat-belt or no-smoking signs;
- committed a criminal offence;
- allowed your physical or mental state to become affected by drink or drugs;
- failed to obey the crew’s instructions relating to drink or drugs;
- made a hoax bomb or other security threat;
- threatened, abused or insulted the crew or other passengers;
- behaved in a threatening, abusive, insulting or disorderly way towards the crew or other passengers; or
- behaved in a way which causes discomfort, inconvenience, damage or injury to the crew or other passengers.
We may take any measures we think reasonable necessary to prevent continuation of such conduct, including restraint. When the aircraft lands, we may decide to:
- make you leave the aircraft;
- refuse to carry you on the remaining sectors of the journey shown on your ticket; and
- report the incident on board the aircraft to the relevant authorities with a view to them prosecuting you for any criminal offences you might have committed.
b. Diversion costs caused by unacceptable behaviour
If, as a result of your behaviour, we divert the aircraft to an unscheduled place of destination and make you leave the aircraft, you must pay us the reasonable and proper costs of the diversion.
c. Use of electronic devices on board the aircraft
For safety reasons, we may decide not to allow you to use electronic devices when you are on board the aircraft, including:
- mobile phones;
- laptop computers;
- personal recorders;
- personal radios;
- MP3, cassette and CD players;
- Electronic games; or
- Transmitting devices (for example, radio-controlled toys and walkie-talkies).
You must not use these items when we have told you that they are not allowed.
We will allow you to use hearing aids and heart pacemakers.
a. If we:
- arrange for another company (such as a tour operator, a train company, a ferry or a hotel) to provide land or sea transport or other services for you; or
- issue you with a ticket or voucher relating to land or sea transport or other services;
we are only acting as your agent in making the arrangements or issuing the ticket. The terms and conditions of the company providing those services will apply.
b. If we are also providing land or sea transport for you, specific conditions (not these conditions of carriage) will apply to that transport. Please ask us or our authorised agents for a copy of these specific conditions.
- You (not us) must:
• check the relevant entry requirements for any country you are visiting; and
• present to us all passports, visas, health certificates and other travel documents needed for your journey.
- You must obey all laws, regulations and orders of any countries you fly from, enter or travel through or in which you are a transit passenger.
- We will not be liable to you if:
• you do not have all necessary passports, visas, health certificates and other travel documents;
• your passport, visa, health certificates or other travel documents are invalid or out of date; or
• you have not obeyed all relevant laws.
b. You must present to us valid passports, visas, health certificates and other travel documents
Before you travel, you must present to us all passports, visas, health certificates and other travel documents you need for your journey. If we ask, you must:
- allow us to take and keep copies of them; and
- deposit your passport or equivalent travel document with a member of the crew of the aircraft for safe custody until the end of the flight.
c .What happens when you are refused entry to a country
If you are refused entry to a country, you must pay:
- any fine, penalty or charge imposed on us by the government concerned;
- any detention costs we are charged;
- the fare for transporting you back to your place of departure; and
- any other costs we reasonably pay or agree to pay.
We will not refund to you the fare for carrying you to the place where you were denied entry.
d. You must repay us fines, detention costs and other charges
If we have to pay any fine, penalty, fee, charge or costs (such as detention costs) because you have failed to obey any laws or regulations, or other travel requirements of the country to which you have travelled to or to produce the necessary documents needed by that country, you must repay us the amount we have paid as a result. We may take this amount from the value of any unused part of your ticket, or any of your money we have in our possession.
e. Customs inspection
If necessary, you must be present when your baggage is inspected by customs or other government officials. We will not be liable to you for any damage you suffer in the course of an inspection or because you are not present.
f. Security Screening
You must allow us, government officials, airport officials, or other carriers to carry out security screening of you or your baggage.
If we and other carriers are involved in performing carriage for you under one ticket, or under a conjunction ticket, we will regard the carriage as a single operation for the purposes of the convention.
a . These conditions of carriage govern our liability to you.
b. The conditions of carriage of other carriers govern their liability to you. The conditions of carriage of each other carrier involved in your journey govern its liability to you. Other carriers may have different limits of liability.
c. Applicable Laws
Our liability for the carriage of passengers and baggage is governed by the convention, by EC2027/97 as amended by EC889/2002, or to the extent not inconsistent with the foregoing applicable national law. This clause 15 sets out the limits on our liability and summarises the liability rules applied by us under the convention but if it is inconsistent with the convention or other applicable laws, the convention or other applicable laws will override this clause 15.
d. Our liability for the death, wounding or other bodily injury of passengers
- Our liability for damages sustained in the event of death, wounding or any other bodily injury by a passenger in the event of an accident shall not be subject to any financial limit, be it defined by law, convention or contract.
- For any damages up to the sum of the equivalent of 113,100 SDRs, we shall not exclude or limit our liability by proving that we and our agents have taken all necessary measures to avoid the damage or that it was impossible for us or our agents to take such measures.
- Notwithstanding the provisions of Clause 15d.2, if we prove that the damage was caused by, or contributed to by, the negligence of the injured or deceased passenger or the person claiming compensation we may be exonerated wholly or partly from our liability in accordance with applicable law.
- To the extent that damages under this clause 15d may potentially exceed 113,100 SDRs (approximately £109,500) they will be reduced accordingly if we prove that the damage was not due to the negligence or other wrongful act or omission of us or our agents or that the damage was solely due to the negligence or other wrongful act or omission of a third party.
- We shall, without delay, and in any event not later than 15 days after the identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on a business proportionate to the hardship suffered.
- Without prejudice to clause 15d.5, an advance payment shall not be less than the equivalent of 16,000 SDRs per passenger in the event of death.
- An advance payment shall not constitute recognition of our liability.
- An advance payment may be offset against any subsequent sums paid on the basis of our liability.
- An advance payment is not returnable, except in the cases described in clause 15d.3, or in circumstances where it is subsequently proved that the person who received the advance payment caused, or contributed to, the damage by negligence or was not the person entitled to compensation.
- We are not responsible for any illness, injury or disability, including death, attributable to your physical condition or for the aggravation of such condition.
e. Our liability for damage to baggage
- We are not liable for damage to unchecked baggage unless we caused the damage by our negligence or the negligence of our agents.
- Our liability for damage to unchecked baggage is limited by the convention to 1,131 SDRs except where you prove that the damage resulted from an act or failure to act either done:• with the intention of causing damage; or
• recklessly and with knowledge that damage would probably result, and you prove that our employees or agents responsible for the act or omission were acting within the scope of their agreement.If you declare a higher value to us at check-in and pay the additional fee, our liability shall be limited to such declared value (subject to such higher sum being limited to the passenger’s actual interest in delivery at destination).However, if the law which applies provides for different limits of liability, those different limits will apply.
- If the weight of your checked baggage is not recorded on the baggage check, we will presume that it is not more than the free baggage allowance for the class of carriage concerned.
- We are not liable for damage to baggage caused by delay if we prove that we and our agents took all reasonable measures to avoid the damage or that it was impossible for us or our agents to take such measures.
- We are not liable for any damage caused by your baggage.
- You are responsible for any damage caused by your baggage to other people and property, including our property.
- We are not liable in any way whatever for damage to items which you are forbidden from including in your checked baggage. These items include fragile or perishable items, items with a special value, such as money, jewellery, precious metals, computers, personal electronic devices, share certificates, bonds and other valuable documents, business documents, or passports and other identification documents. In the event of a claim for damage, delay or loss, we will avail ourselves of all defences of contributory negligence specified in the convention.
- We are not liable in any way whatever for damage to items which you include in your unchecked baggage although you are forbidden from including.
f. Our liability for damaged caused by delay to passengers
- Our liability for damage caused to a passenger by delay is limited by the convention.
- We are not liable for damage to passengers caused by delay if we prove that we and our agents took all reasonable measures to avoid the damage or that that it was impossible for us or our agents to take such measures.
- If we issue a ticket for you to be carried on another carrier; or check in baggage for carriage on another carrier; we do so only as agent for that carrier.If you have a claim for checked baggage, you may make it against the first or last carrier or against any carrier performing the carriage during which the damage took place.
- We are not liable for any damage arising from the fact that we have obeyed laws or government rules and regulations; or you have not obeyed laws or government rules and regulations.
- Except where these conditions of carriage say differently, we are liable to you only for compensatory damages which you are entitled to recover for proven losses and costs under the convention.
- Our contract of carriage with you (including these conditions of carriage and exclusions or limits of liability) applies to our authorised agents, servants, employees and representatives in the same way as it applies to us. As a result, the total amount you can recover from us and our authorised agents, servants, employees, and representatives will not be more than the total amount of our own liability, if any.
- Unless we say otherwise, nothing in these conditions of carriage gives up any exclusion or limitation of liability to which we are entitled under the convention or any laws which may apply.
- Nothing in these conditions of carriage prevents us from excluding or limiting our liability under the convention or any laws which apply; or gives up any defence available to us under the convention or any laws which apply; against any public social insurance body or any person liable to pay, or who has paid, compensation for the death, wounding or other bodily injury of a passenger.
a. Receipt by you of checked baggage without complaint will be sufficient evidence of delivery in good condition.
If the person with a baggage check or a baggage identification tag receives checked baggage without complaint, this will be sufficient evidence that the checked baggage has been delivered in good condition and according to the contract of carriage, unless you prove otherwise.
b. Complaints about damage to checked baggage must be made in writing within SEVEN days of receipt of the baggage
If your checked baggage is damaged, you must complain in writing to us immediately you discover the damage and, at the latest, within seven days from the date you received the checked baggage.
c. Complaints about delay to checked baggage must be made in writing within 21 days of the baggage being made available to you
If your checked baggage is delayed, you must complain in writing to us within 21 days at the latest of the checked baggage being made available to you.
You will have no right to damages if an action is not brought within two years calculated from: (i) the date of arrival at the place of destination; (ii) the date on which the aircraft ought to have arrived; or (iii) the date on which the carriage stopped. The method of calculating the period of limitation will be determined by the law of the court where the case is heard.
When we carry you and your baggage you must obey our regulations. These concern, among other things
- unaccompanied children;
- passengers with limited mobility;
- pregnant women;
- sick passengers;
- carrying animals;
- forbidden items in baggage;
- restrictions on using electronic devices on board the aircraft;
- smoking and drinking alcohol on board the aircraft; and
- limits on the measurements, size and weight of baggage.
Please ask us or our authorised agents for a copy of these regulations. Further information can be found on our website www.loganair.co.uk
From time to time we may offer services of third parties to provide additional services, frequent flyer rewards schemes, or discount schemes. Where these services are provided by a third party we act as agent only and such schemes will be subject to the supplier’s conditions.
- Passengers with specific requirements include people with a disability such as people with a temporary or permanent physical impairment (sensory or locomotory), an intellectual impairment or any other type of disability. People with disabilities may be elderly and/or may have an illness. If you require any special assistance you should inform us at the time of booking of your special needs.
- If you are a passenger with a disability or other specific special needs we will carry you where arrangements have been made to provide for your special needs. If you do not inform us at the time of booking of your special needs, we will nevertheless use reasonable efforts to accommodate your special needs.
- We are unable to accept carriage of passengers with a disability who require the assistance of a carer/support person unless a carer/support person is travelling with the passenger. You must arrange to be accompanied by sufficient carer(s)/support person(s) to assist you with your needs in-flight.
- If you have specific requirements, you should advise us of those requirements at least 48 hours prior to your travel. Passengers with specific requirements should ensure that they are at the boarding gate when the announcement for pre-boarding is made.
- Wheelchairs and mobility aids that cannot be lifted manually into the aircraft hold will only be accepted for travel if both airports can provide the facilities to load / unload the device. Please note that some airports may not have sufficient equipment for lifting heavy wheelchairs and mobility aids. Notifying us 48 hours prior to your departure will enable us to establish this and use reasonable efforts to accommodate your needs.
- You must be reasonably satisfied that before you board the aircraft you are medically fit to fly. If you have any reason to suspect, or ought reasonably to know, that you have a condition which might be exacerbated by the normal operation of an aircraft or could cause you difficulty if you do not have medical assistance before the flight has ended then you should not fly. If you have any doubt whatsoever you are obliged to seek professional medical advice before flying with us. Whenever you are aware of a health condition of the type just mentioned, but have been advised that you are fit to fly provided certain precautions are taken (for example, use of medication), it is your responsibility to ensure that all such precautions are in fact taken before, during and after your flight, as the case may be and that you are able to produce written evidence of your fitness to fly, if requested to do so.
- There is no charge for transporting any assistive device, such as a wheelchair or a cane, and such assistive devices will not be counted towards your free baggage allowance.
- Due to the size of the aircraft we operate we are unable to accept passengers with fused limbs or who need to travel on a stretcher on any flight.
Infants are children under the age of two years on the date of travel.
- If an adult is travelling with two infants under the age of two years, one infant must sit on the accompanying adult’s lap and the other infant must occupy a separate seat and be seated in a suitable child car seat/restraint device described below next to the accompanying person. The second seat must be purchased by the accompanying adult. For safety and operational reasons, certain seats are not available to be purchased for an infant and only one infant per seating row may be booked to sit on an accompanying adult’s lap. Please see Our Allocated Seating FAQs for details
- Infants under two weeks of age will not be accepted for travel.
- Children aged two years or over must occupy their own seat and pay the same Fares as adults.
- It is the accompanying person’s responsibility to ensure that the infant or child is adequately secured in the aircraft seat. We recognise the Child Restraint System (CARES) as an approved child restraint system.
We do not accept Minors to travel without a person aged 16 years or older who will take responsibility for that minor. In all circumstances the booking must be made by someone who is 18.
- Where we agree to accept unaccompanied minors additional charges and conditions may apply. Information on our regulations for carriage of unaccompanied minors can be found on the information pages of our website www.loganair.co.uk.
- Under no circumstance may a passenger be asked to accept responsibility during a flight for an unaccompanied minor.
- ID requirements for Infants and Children may vary from country to country. it is Your responsibility to ensure that all passengers on the booking are properly documented.
You recognise that personal data has been given to us for the purposes of: making a reservation; purchasing and issuing a ticket; accounting, billing and auditing (including checking credit or other payment cards); administrative and legal purposes; statistical analysis; developing and providing services; and facilitating security, immigration, customs and entry procedures, and making available such data to government agencies, in connection with your travel. It is also possible that such data may be used for sales and marketing purposes and that it may be disclosed to affiliated companies or our travel partners. For these purposes, you authorise us to retain and use such data and to transmit it to our own offices, our subsidiaries, authorised agents, government agencies, data processors, credit and payment card companies, tour operators or the providers of the above-mentioned services. This may involve sending your data outside of the European Economic Area.
We never sell your personal data to third parties.
Carriers airlines are obliged by laws introduced in the US and other countries to give border control agencies access to passenger data. Accordingly any information we hold about you and your travel arrangements with us may be disclosed to customs, immigration and law enforcement authorities of any country in your itinerary. This may include details you have given us about any payment details; contact information; and any special requirements you have specified. You are entitled to refuse permission to release your data to such authorities by writing to us at the address at our address prior to your departure date. If you refuse permission and you are flying to or through a country which requires the information, we may have to cancel your reservation and will be unable to carry you to or through that country.
The title of each article or clause of these Conditions of Carriage is for convenience only, and is not intended to be used for interpretation of the text.
Loganair Limited is a company registered in Scotland, company registration number SC170072, with its registered office at Cirrus Building, Marchburn Drive, Glasgow Airport, Paisley PA3 2SJ.