Annual archive

Road Traffic Incident – Friday 12 April – Sumburgh Airport – Shetland

“We are aware of an ongoing incident impacting airport access on the main road to and from Sumburgh Airport today. As such, our scheduled services in and out of Shetland are being affected by these extraordinary circumstances that are precluding us from being able to maintain normal operations. We’re working closely with our partners at HIAL to continue our operations as soon as possible. 


We urge customers travelling today to check their flight status regularly, and if your travel is not essential, we encourage you to use our free change policy and move your travel to an alternative date. 

You may choose to re-book on an alternative flight up to 7 days from your original travel date. There will be no change fee or difference in fare payable. If there is a seat available on an alternative flight, you can transfer your booking to that flight without charge on a first-come, first-served basis. Your booking will be updated to allow the free change to be completed on our website at "Manage my Booking".


Please note that unless your flight is cancelled, no refund will be offered for any operating service.


If you have already checked in for your flight, please go to Manage My Booking on our website, where you can un-check yourself and re-book. You cannot re-book unless you have un-checked yourself in advance.


The easiest way to change your flight is via Manage my Booking on our website. If you cannot find a suitable alternative online, you can reach our Customer Help Centre on 0344 800 2855. Note, our phone lines are open until 6 o'clock this evening. When you call, please ensure you have your booking reference handy to help us help you as quickly as possible.


At this time, our disruption policy only covers travel on Loganair flights, and we are unable to make changes to any onward travel arrangements that you may have in place with other carriers.


We are planning to resume services, and we have standby aircraft and crews in place to help recover any disrupted services as soon as reasonably possible once the incident team has cleared the road.

We truly understand the inconvenience this will cause and are grateful for your patience.


Considering the impact on our flights today, there will likely be longer than average waiting times to speak to our team. Customers whose flights are affected will also be contacted directly.


Loganair has no further information at this time with regards to the status of the road closure and when it may reopen at present.


Our thoughts are with those affected by the incident and local emergency services in Shetland at this time.”