We're Ready When You're Ready

Simple Steps To Healthy Flying

The welfare of our customers and crew is our priority, that's why we ask you follow some small simple steps to prevent Covid-19 joining us on our journey together.

The measures put in place are considered to be those which are most practical to follow whilst also ensuring maximum protection for our customers. It's important you familiarise yourself with these measures before travelling. 

Before your flight, you must regularly check our advice and that of the airports you’ll visit on your journey.  Measures may change over the coming days and weeks to continue the fight against Covid-19.

 

It’s really important that you do check and follow advice from your airports - you might not be able to travel if you arrive too late or don’t meet their requirements, and we can’t take responsibility for your journey if this happens.   Thank you for following these measures so that you can help protect yourself and others around you.

 

 

Our Measures At a Glance

Watch our short video for an overview of measures Loganair is putting in place.

Please ensure you also read the full guidance on this page before travel.

Some of these measures do not require you to do anything differently, whilst some simply require a little bit extra advanced planning - such as bringing your own mask and checking in online where you can. 

It is recommended you also visit the websites of your departing and arriving airports for specific measures or requirements they have put in place.

What we're doing

We've put in place new measures to protect you and our staff. These include enhanced aircraft cleaning, supplying PPE for our Cabin Crew and working with airports to ensure shielding is in place at check-in areas and other contact points. 

 
Check-in Shielding

We’ve been working with our airport partners to ensure that our check-in desks have extra shielding in place to increase social distancing and protect you and our staff.

Self-Scan Gates

We've worked with our airport partners to ensure self-scan gates are widely compatible with our print at home boarding passes and those downloaded via our app. 

You will find these on your way to security and also when you board the aircraft, reducing the need for contact with airport staff.

 

 
 
Automatic Seat Allocation

We've introduced new auto seat allocation to ensure middle seats on our aircraft remain empty for social-distancing where possible.

Where aircraft are more than two-thirds full, we’ll manually allocate your seat at the airport to make the best use of the on-board space for social-distancing. 

The new online seat allocation process still allows for seat selection at online check-in, but if a flight is busier then you might need to receive your seat allocation at the airport.

 

 

Enhanced Aircraft Cleaning

At Loganair we pride ourselves on the cleanliness of our aircraft, we have always firmly believed that you should rightly expect to travel in a clean and tidy environment. However, we've intensified our nightly disinfectant deep-cleans for our aircraft and put in place new procedures to cover all touch-points.

We've regretfully had to say goodbye to our Harris Tweed head-rests for now, along with our in-flight service and our in-flight magazine. Don't worry though - we'll ensure they return when the time is right.

The removal of our in-flight service has allowed for enhanced cleaning between flights with disinfectant wipes being used to clean all main touch-points before boarding for our next departure.

 
Measures Where We Need Your Help

There are some measures where we need your assistance to protect yourself, fellow customers and our staff. Don't worry, none are particularly difficult to follow or have a major impact on your journey. 

 
Observe Zonal Embarkation

As a regional airline, Loganair's aircraft are smaller than many that fly further afield, therefore queues at boarding areas are uncommon. However, to reduce the risk of unnecessary close social-contact, we're working with our ground teams to ensure our aircraft are boarded by row. 

When your zone is called you may present for boarding, otherwise, we ask you to remain seated and not proceed to board at the gate.

Wear Masks

Onboard

This is a requirement with the exception of infants and small children, or those suffering from a medical condition such as asthma that means you are unable to wear one. This is in accordance with UK and Scottish Government advice that face-masks should be worn on public transport or in enclosed public places.

Any type of mask is accepted, medical or dust. However in recognition that these items have been difficult to source, Loganair will provide masks as you board your aircraft if you do not have one. 

Wear your mask until you leave the terminal building and do not leave them on the aircraft.

At the Airport

We also recommend you wear a mask before entering the airport, where possible. For some airports this may be compulsory and you should check with your airport before travelling if it is a requirement and if they are providing masks or require you to bring your own.

 

 

 
 
Declare You're Fit To Travel

It is compulsory to certify at check-in, either online or at the airport, that you or members of your household have not recently displayed symptoms of Covid-19 prior to travelling with us.

Neither

  • A new, continuous cough
  • A fever

At the airport, the confirmation is simply verbal and if you're checking-in online then by doing so you are certifying you and members of your household have not recently displayed any symptoms.

Social Distance Within The Airport - Where Possible

It may not be possible at all parts of your journey through the airport but we would advise customers to sit apart if you can and avoid unnecessary close social contact. For the reason it may not always be possible, we suggest masks are worn before entering the airport.

We strongly advise you check with your airport for any specific advice or requirements they may have and in particular, whether they require you to bring a mask.

 
 
Check-in Online or Via Our App

It is simple to check-in online or via our app, here you can print your boarding pass or download it to your phone. If you are not travelling with a hold-bag, this removes the requirement to proceed to the check-in area of the airport and will minimise crowding and help with social-distancing.

You can do this up to 3 hours before departure and we request that our customers who are not travelling with a hold-bag avoid using check-in at the airport.

Wash Your Hands

At the Airport

We recommend you wash your hands before entering the airport, please check airport-specific advice for any requirements they may have.

Onboard

We will provide hand sanitiser as you board your flight in the event you do not have your own.

As soon as you are seated, we ask you to use the sanitiser before fastening your seat belt.