Annual archive

Weather Disruption 27 December

All flights to/from Kirkwall and Sumburgh from 12pm

Given the yellow weather warning forecast for Wednesday, 27th December, which has now been upgraded to a storm category and the potential for travel disruption, we offer customers the opportunity to adjust travel plans without charge.

We plan to fly all our scheduled services where conditions permit a safe operation. We have standby aircraft and crews in place to help recover any disrupted services as soon as reasonably possible once weather conditions permit.

You can re-book on an alternative flight up to 7 days from your original travel date. There will be no change fee or difference in fare payable. If there is a seat available on an alternative flight, you can transfer your booking to that flight without charge on a first-come, first-served basis.

If you have already checked in for your flight, please go to Manage My Booking on our website, where you can un-check yourself and re-book. You cannot re-book unless you have un-checked yourself in advance.

The easiest way to change your flight is via Manage My Booking on our website. If you cannot find a suitable alternative there, you can reach our Help Centre on 0344 800 2855, our phone lines are open Monday to Friday, 0800 - 1800, Saturday 30th 0800-1400 and Sunday 31st 0900-1800 (Closed 1st January) with your booking reference handy and we will do our best to help.
We truly understand the inconvenience this will cause, yet we are grateful for your patience.

In light of levels of disruption, there will likely be longer than average waiting times to speak to our team.

Please note, unless your flight is cancelled, no refund will be offered for any operating service.