Annual archive

Covid-19 and Customer Queries

The unprecedented impact of Covid-19 on global travel has inevitably resulted in an extreme number of enquiries to our contact centre. Loganair has always maintained the importance of having an in-house, UK-based call centre, thus our experienced but smaller team are working exceptionally hard to support our customers.

To help us help you, before calling please consider whether:

- Your enquiry is urgent - you're travelling in the next 7 days
- You have reason to believe you have an affected booking
- You have checked your emails to see if we've already contacted you regarding your booking and presented options

If Loganair has not contacted you via email, your flight is currently scheduled as planned.

We appreciate your understanding.