Contact the Help Centre

Submit a request via the Helpdesk

Fill in our online form if you:

• Need information before you fly
• Want to change a booking
• Want to request additional assistance on your journey
• Want to give a compliment or give feedback
• Want to make a complaint
• Want to claim an expense
• Want to make a compensation claim
• Have a damaged bag

Get in touch with our Customer Help Centre

Making a change to a flight already booked?

Did you know it's quick and easy to make many changes online at Manage My Booking?

Alternatively, get in touch at 0344 800 2855

Calling from overseas? +44 141 642 9407    

Opening Hours:

Monday to Friday 0800 – 1800

Saturday 0800 – 1400

Sunday 1000 – 1700