Annual archive

Weather Disruption – Thursday, 2 November 2023 – Storm Ciaran - Weather Policy

Given the Met Office YELLOW weather warning forecast on Thursday, 2 November 2023, across the Southwest of the United Kingdom and the potential for travel disruption, we are offering customers travelling to or from Norwich, Bristol, Newquay, Southampton, Exeter, London Heathrow and Cardiff the opportunity to adjust travel plans without charge.

You can choose to re-book on an alternative flight up to 7 days from your original travel date. There will be no change fee or difference in fare payable. If a seat is available on an alternative flight, you can transfer your booking to that flight without charge on a first-come, first-served basis.

We plan to fly all our scheduled services. We have standby aircraft and crews in place to help recover disrupted services as soon as weather permits.

Please note that unless your flight is cancelled, no refund will be offered for any operating service.


The easiest way to change your flights is through the Manage my Booking page.


Please note if you have already checked in for your flight, please go to Manage my Booking on, where you can 'un-check' yourself from your flight and re-book. You cannot re-book unless you have un-checked yourself in advance.


If you cannot find a suitable alternative, you can reach our Help Centre on 0344 800 2855; our phone lines are open:

  • Monday to Friday, 0800–1800
  • Saturday, 0800-1400
  • Sunday, 1000-1700

Please have your booking reference on hand when you call, and we will do our best to help.


At this time, our disruption policy only covers travel on Loganair flights, and we cannot change any onward travel arrangements you may have in place with other carriers. If you choose to stay with your original travel plans, we want you to know that we will do everything we can safely to fly you to your destination as close to the scheduled time as possible.

We understand the inconvenience this will cause, but we ask for your patience. Given the expected levels of disruption, there will likely be longer than average waiting times to speak to our team.