For those customers who require urgent re-bookings please email [email protected] If you require to be re-booked to travel today please use subject “Urgent – Re-book Today”. Emails are being answered in priority of date of travel and as quickly as possible.
Call Centre Closure
As many customers will be aware, our call centre is locally-based due to our commitment to support local jobs and provide a quality service, as opposed to outsourcing overseas. Therefore our staff have also been impacted by the ongoing weather conditions. We appreciate your understanding that the safety of our team is of course as important as that of our customers and we thank you for your understanding during this time. Please check the flight-status tool on our website for the latest regarding your flights – this is updated from our operational system and will be the most up to date. Thank you for your ongoing patience.