Trade Support Pages

 

Welcome to Loganair Trade Support – here you can find answers to common questions about Loganair services for the travel trade.
If you have a question which cannot be answered by the information in these pages please do not hesitate to contact us at:
[email protected]
Conditions of Flight Changes
  • Flight changes are permitted up to 2 hours prior to scheduled departure time.
  • No changes will be permitted in the event of a no show.
  • If original RBD unavailable, fare difference for new flight/s must be collected, no refund will be permitted if fare for new flight/s is lower.
  • Change fees are dependent on fare type purchased – please check fare rules for further details.

Change fee MUST be collected as a DU tax code and included in the ticket reissue.

 

SABRE
  • Change fee should be automatically added as part of the Automated Ticket Exchange.
  • If you are manually reissuing the ticket then please collect as a DU tax code.

For help with GDS entries or further assistance please call your helpdes or Sabre Support.
Product Support 0808 234 7762

 

AMADEUS
  • Change fee should be automatically added as part of the Automated Ticket Exchange.
  • If you are manually reissuing the ticket then please collect as a DU tax code.

Please contact your helpdesk or ACSP below for further help.
https://www.customerservicepoint.amadeus.com/ 

 

GALILEO & WORLDSPAN
  • Rapid Reprice is not currently in use for Loganair so tickets must be reissued manually.

Please contact below for further help.
https://uk.travelportservices.com/extranet/user/login/

EMD -Loganair do not currently use EMD
Conditions of Name Changes
  • Passenger names should be entered into the system matching their passport. Full name and Title should always be included.
  • If a passenger has made a booking in a married name, yet passport/id shows maiden name, then documentation such as a marriage certificate should be taken for proof of identification.
  • Name corrections up to 3 characters (including title)
Domestic Flights (Including DUB)
  • Tickets do not need to be reissued for changes of 3 characters or less.
  • Please add an OSI into the PNR advising of correct name.
  • Please confirm details to Trade Support so we can ensure the change is reflected in our system for check in.
International Flights only.
Please contact Loganair Trade Support for further details. [email protected]
Complete Name Changes Conditions
  • In general, tickets are non-transferable, however the following procedure may be supported for situations where an entire name change is required.
  • Only completely unused tickets can be changed.
  • Name changes will not be authorised for partially flown itineraries.
  • New PNR must be created for new passenger and flights.
  • New PNR to be provided to Loganair
  • Original PNR to be cancelled by agent with Name Change added into the reason for Refund
  • Refund to be requested through BSP Link with the name change fee £50.00 per passenger per sector shown as MF Miscellaneous Fees
  • Loganair will authorise the refund of the Original PNR (less the name change fee £50.00 per sector per passenger name changed) providing the new PNR is given and tickets for new flights are fully flown
  • Loganair will waive the refund fee in this instance.
Call: 0344 800 2855
Mon-Fri 0800-1900
Saturday 0800-1600
Sunday 1000-1800
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