Welcome to Loganair Trade Support 

Here you can find answers to common questions about Loganair services for the travel trade.

Simply select your applicable GDS below for answers relevant to you. 

If you have a question which cannot be answered by the information in these pages please do not hesitate to contact us at:

[email protected]

Flight Changes

Conditions of Flight Changes
  • Flight changes are permitted up to 2 hours prior to scheduled departure time.
  • No changes will be permitted in the event of a no show.
  • If original RBD unavailable, fare difference for new flight/s must be collected, no refund will be permitted if fare for new flight/s is lower.
  • Change fees are dependent on fare type purchased – please check fare rules for further details.

Change fee MUST be collected as a DU tax code and included in the ticket reissue.

 

AMADEUS Specific:
  • Change fee should be automatically added as part of the Automated Ticket Exchange.
  • If you are manually reissuing the ticket then please collect as a DU tax code.

Please contact your helpdesk or ACSP below for further help.
https://www.customerservicepoint.amadeus.com/ 

Name Changes

Conditions of Name Changes
  • Passenger names should be entered into the system matching their passport. Full name and Title should always be included.
  • If a passenger has made a booking in a married name, yet passport/id shows maiden name, then documentation such as a marriage certificate should be taken for proof of identification.
  • Name changes will not be permitted for route changes
  • Name corrections up to 3 characters (including title)
Domestic Flights (Including DUB)
  • Tickets do not need to be reissued for changes of 3 characters or less.
  • Please add an OSI into the PNR advising of correct name.
  • Please confirm details to Trade Support so we can ensure the change is reflected in our system for check in.
International Flights only.
Please contact Loganair Trade Support for further details. [email protected]
Complete Name Changes Conditions
  • In general, tickets are non-transferable, however the following procedure may be supported for situations where an entire name change is required.
  • Only completely unused tickets can be changed.
  • Name changes will not be authorised for partially flown itineraries.
  • New PNR must be created for new passenger and flights.
  • New PNR to be provided to Loganair
  • Original PNR to be cancelled by agent with Name Change added into the reason for Refund
  • Refund to be requested through BSP Link with the name change fee £50.00 per passenger shown as MF Miscellaneous Fees
  • Loganair will authorise the refund of the Original PNR (less the name change fee £50.00 per passenger name changed) providing the new PNR is given and tickets for new flights are fully flown
  • Loganair will waive the refund fee in this instance.

Adding Air Discount Scheme Numbers (ADS)

If a customer is ADS eligible it is vital that the ADS number is quoted within the PNR.

To enter:

OS LM FREE FORMAT

Adding Loyalty Programme Membership Numbers

FFNLM-12345678/P1

 

FFN = Frequent Flyer transaction code

LM-12345678 = Carrier

/P1 = Passenger Association

Selecting Fly Flex or Fly Flex + Fares

Adding Fly Flex 

For class booked – FXX/R,U*FLEX

For lowest class available – FXL/R,U*FLEX

For ADS Cardholders

For class booked – FXX/R,U*FLEXADS

For lowest available class – FXL/R,U*FLEXADS

To select fully flexible Fly Flex + Fare

Book in W class

Adding Excess Baggage

Fly Fare – FXX/R,U*BAG

Fly Flex Fare – FXX/R,U*FLXBAG

Fly Flex + Fare – FXX/R,U*FLXPBAG

Notes on excess baggage:

** IF YOU HAVE BAGGAGE IN EXCESS OF YOUR FREE
ALLOWANCE 20KG IT WILL ONLY BE ACCEPTED IF SPACE
IS AVAILABLE AT A CHARGE OF GBP10.00 AS SHOWN AS
A Q SURCHARGE IN THE FARE QUOTE.
THE MAXIMUM ANY 1 BAG CAN WEIGH IS 25KG.
ANY ADDITIONAL PIECES OF LUGGAGE WILL BE CHARGED
AT GBP10.00.
CHARGES MAY VARY AND WILL BE APPLIED AT THE
PREVAILING RATE WHEN PAYMENT IS MADE.

Flight Changes

Conditions of Flight Changes
  • Flight changes are permitted up to 2 hours prior to scheduled departure time.
  • No changes will be permitted in the event of a no show.
  • If original RBD unavailable, fare difference for new flight/s must be collected, no refund will be permitted if fare for new flight/s is lower.
  • Change fees are dependent on fare type purchased – please check fare rules for further details.

Change fee MUST be collected as a DU tax code and included in the ticket reissue.

GALILEO & WORLDSPAN Specific:
  • Rapid Reprice is not currently in use for Loganair so tickets must be reissued manually.

Please contact below for further help.
https://uk.travelportservices.com/extranet/user/login/

EMD -Loganair do not currently use EMD

Name Changes

Conditions of Name Changes
  • Passenger names should be entered into the system matching their passport. Full name and Title should always be included.
  • If a passenger has made a booking in a married name, yet passport/id shows maiden name, then documentation such as a marriage certificate should be taken for proof of identification.
  • Name changes will not be permitted for route changes
  • Name corrections up to 3 characters (including title)
Domestic Flights (Including DUB)
  • Tickets do not need to be reissued for changes of 3 characters or less.
  • Please add an OSI into the PNR advising of correct name.
  • Please confirm details to Trade Support so we can ensure the change is reflected in our system for check in.
International Flights only.
Please contact Loganair Trade Support for further details. [email protected]
Complete Name Changes Conditions
  • In general, tickets are non-transferable, however the following procedure may be supported for situations where an entire name change is required.
  • Only completely unused tickets can be changed.
  • Name changes will not be authorised for partially flown itineraries.
  • New PNR must be created for new passenger and flights.
  • New PNR to be provided to Loganair
  • Original PNR to be cancelled by agent with Name Change added into the reason for Refund
  • Refund to be requested through BSP Link with the name change fee £50.00 per passenger shown as MF Miscellaneous Fees
  • Loganair will authorise the refund of the Original PNR (less the name change fee £50.00 per passenger name changed) providing the new PNR is given and tickets for new flights are fully flown
  • Loganair will waive the refund fee in this instance.

Adding Air Discount Scheme Numbers (ADS)

If a customer is ADS eligible it is vital that the ADS number is quoted within the PNR.

Worldspan

3 OSI LM FREE FORMAT

Galileo

SI.LM*FREE FORMAT

Adding Loyalty Programme Membership Numbers

To apply loyalty programme (Clan Numbers to PNR’s)

M.P1/LM12345678

M. = Membership entry

P1 = Passenger Related

/LM12345678 = Loganair Clan Number

Selecting Fly Flex or Fly Flex + Fares

Galileo

Adding Fly Flex 

For class booked – FQCLM**ADD-FLEX

For lowest class available – FQBBCLM**ADD-FLEX

For ADS cardholders

For class booked –  FQCLM**ADD-FLEXADS

For lowest class available –  FQBBCLM**ADD-FLEXADS

Worldspan

Adding Fly Flex 

For class booked – 4PFSR#/@@FLEX.AC

For lowest class available – 4PLFBSR/@@FLEX.AC

For ADS cardholders

For class booked –  4PFSR#/@@FLEXADS.AC

For lowest class available –  4PLFBSR/@@FLEXADS.AC

To select fully flexible Fly Flex + Fare:

Book in W Class

Adding Excess Baggage

Galileo

Fly fare – FQCLM*ADD-BAG

Fly Flex fare – FQCLM**ADD-FLEXBAG

Fly Flex + fare – FQCLM**FLEXPBAG

Worldspan

4PFSR#/@@BAG.AC

4PFSR#/@@FLEXBAG.AC

4PFSR#/@@FLEXPBAG.AC

Notes on excess baggage:

 **  IF YOU HAVE BAGGAGE IN EXCESS OF YOUR FREE
ALLOWANCE 20KG IT WILL ONLY BE ACCEPTED IF SPACE
IS AVAILABLE AT A CHARGE OF GBP10.00 AS SHOWN AS
A Q SURCHARGE IN THE FARE QUOTE.
THE MAXIMUM ANY 1 BAG CAN WEIGH IS 25KG.
ANY ADDITIONAL PIECES OF LUGGAGE WILL BE CHARGED
AT GBP10.00.
CHARGES MAY VARY AND WILL BE APPLIED AT THE
PREVAILING RATE WHEN PAYMENT IS MADE.

Flight Changes

Conditions of Flight Changes
  • Flight changes are permitted up to 2 hours prior to scheduled departure time.
  • No changes will be permitted in the event of a no show.
  • If original RBD unavailable, fare difference for new flight/s must be collected, no refund will be permitted if fare for new flight/s is lower.
  • Change fees are dependent on fare type purchased – please check fare rules for further details.

Change fee MUST be collected as a DU tax code and included in the ticket reissue.

Name Changes

SABRE Specific:
  • Change fee should be automatically added as part of the Automated Ticket Exchange.
  • If you are manually reissuing the ticket then please collect as a DU tax code.

For help with GDS entries or further assistance please call your helpdes or Sabre Support.
Product Support 0808 234 7762

Conditions of Name Changes
  • Passenger names should be entered into the system matching their passport. Full name and Title should always be included.
  • If a passenger has made a booking in a married name, yet passport/id shows maiden name, then documentation such as a marriage certificate should be taken for proof of identification.
  • Name changes will not be permitted for route changes.
  • Name corrections up to 3 characters (including title)
Domestic Flights (Including DUB)
  • Tickets do not need to be reissued for changes of 3 characters or less.
  • Please add an OSI into the PNR advising of correct name.
  • Please confirm details to Trade Support so we can ensure the change is reflected in our system for check in.
International Flights only.
Please contact Loganair Trade Support for further details. [email protected]
Complete Name Changes Conditions
  • In general, tickets are non-transferable, however the following procedure may be supported for situations where an entire name change is required.
  • Only completely unused tickets can be changed.
  • Name changes will not be authorised for partially flown itineraries.
  • New PNR must be created for new passenger and flights.
  • New PNR to be provided to Loganair
  • Original PNR to be cancelled by agent with Name Change added into the reason for Refund
  • Refund to be requested through BSP Link with the name change fee £50.00 per passenger shown as MF Miscellaneous Fees
  • Loganair will authorise the refund of the Original PNR (less the name change fee £50.00 per passenger name changed) providing the new PNR is given and tickets for new flights are fully flown
  • Loganair will waive the refund fee in this instance.

Adding Air Discount Scheme Numbers (ADS)

If a customer is ADS eligible it is vital that the ADS number is quoted within the PNR.

3 OSI LM FREE FORMAT

Adding Loyalty Programme Membership Numbers

FFLMENTERNUMBER-1.1

FF           = Frequent Flyer indicator

LM          = Carrier

-1.1        = Passenger Association

Selecting Fly Flex or Fly Flex + Fares

Adding Fly Flex 

For class booked – WPAC*FLEX‡PV

For lowest class available – WPNCB*FLEX‡PV

For ADS cardholders

For class booked – WPAC*FLEXADS‡PV

For lowest class available – WPNCB*FLEXADS‡PV

To select fully flexible Fly Flex + fare:

Book in W class

Adding Excess Baggage

FLY – WPAC*BAG‡PV

Fly Flex fare – WPAC*FLEXBAG‡PV

Fly Flex + fare – WPAC*FLEXPBAG‡PV

Notes on excess baggage:

 **  IF YOU HAVE BAGGAGE IN EXCESS OF YOUR FREE
ALLOWANCE 20KG IT WILL ONLY BE ACCEPTED IF SPACE
IS AVAILABLE AT A CHARGE OF GBP10.00 AS SHOWN AS
A Q SURCHARGE IN THE FARE QUOTE.
THE MAXIMUM ANY 1 BAG CAN WEIGH IS 25KG.
ANY ADDITIONAL PIECES OF LUGGAGE WILL BE CHARGED
AT GBP10.00.
CHARGES MAY VARY AND WILL BE APPLIED AT THE
PREVAILING RATE WHEN PAYMENT IS MADE.
Call: 0344 800 2855
Mon-Fri 0800-1900
Saturday 0800-1600
Sunday 1000-1800
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