Extra Assistance

Some people need a little more help when travelling than others. If this is the case, then please advise the reservations agent when you make your booking, and Loganair and it’s service providers will do their best to ensure that help is on hand. We can provide suitable assistance for those who are mobility impaired, and wheelchairs for elderly passengers and others who have a limited walking range. Visually impaired passengers can bring a guide dog with them on the flight.

For further details, please read on.

Policy

Loganair will accept passengers with disabilities, however due to the size of aircraft some limitations may apply. Passengers whose fitness to travel is in doubt or those who require to administer medication during the flight should contact the Flybe customer relations department for a medical clearance form. Passengers with stable disabilities do not require formal clearance.

Enquiries regarding extra assistance should be made to:

Tel: +44 (0) 207 3080812

Email: specialassistance@flybe.com

Flybe special assistance policy can be found here

Boarding

Loganair will pre-board extra assistance passengers, and ensure that they are accommodated in the appropriate seating area relating to the aircraft type. Every effort will be made to ensure that escorts or guide dogs are next to the passengers they are escorting. Passengers will be accommodated in seats allowing the maximum space for their comfort. Due to the variances of our A/C cabin configurations and passenger safety we can no longer accept passengers with a full leg plaster.

Wheelchairs

Due to the varying size of aircraft within the Loganair fleet, Loganair does not have onboard wheelchairs, and certain restrictions may apply in the acceptance of your own wheelchairs. Wheelchairs loaded in the Baggage hold will be loaded in such a way as to be readily available at the transfer and destination points. If possible, a collapsible wheelchair is best used when travelling. Battery (non-spill) operated wheelchairs can be accepted and will be carried as checked baggage.

For all passengers using powered mobility aids, please complete a mobility aid form which can be downloaded here, or requested via reservations. This form provides Loganair with advance information about the size, weight and type of aid including information about the battery type prior to travel. Please note, wet cell batteries cannot be carried on Loganair aircraft.

Passengers may carry 2 mobility aids on a flight, these are carried free of charge in addition to the applicable checked baggage allowance.

Battery operated wheelchairs and scooters can be carried provided that:

  • We have the make, model, height, width, length and weight (unladen)
  • The wheelchair battery may be non spillable (eg dry/gel cell) or lithium ion/polymer type ONLY
  • Accidental operation of the mobility aid can be prevented (e.g. using a key and or a shielded isolation switch, or by separating the power cable plugs or connectors between the batteries and controls
  • Batteries must be securely attached to the mobility aid, however if the device is required to be collapsed for carriage necessitating the batteries to be removed batteries, lithium batteries must be protected and carried in the cabin. Other batteries may be securely packed carried in the hold.
  • Any batteries removed must be protected from short circuit
  • NOTE please bring the operating manual with you to the airport.

 

If your chair weighs more than 23kgs we will endeavour to arrange carriage.
The aircraft we operate have different restrictions based on the size of the stowage space.

We can only carry on:

  • S2000 SAAB 2000
    Maximum number of non-powered/non collapsible wheelchairs: 1, or
    Maximum number of electric wheelchairs (max weight- 100kgs) broken down: 1, or
    Maximum number of collapsible wheelchairs: 2
    Max dimensions – 31 inches wide x 61 inches height (W 78cm x H 157cm)
  • SF3 SAAB 340
    Maximum number of non-powered/non collapsible wheelchairs: 1, or
    Maximum number of electric wheelchairs (max weight- 100kgs) broken down: 1, or
    Maximum number of collapsible wheelchairs: 2
    Max dimensions – 31 inches wide x 61 inches height (W 78cm x H 157cm)
  • DH6 Twin Otter
    Maximum number of non-powered/collapsible wheelchairs: 1
    Electric wheelchairs are NOT permitted on this aircraft due hold size
    Max dimensions – 25.7 inches wide x 35.7 inches height (W 65cm x H 90cm)
  • Dornier 328-100
    Maximum number of non-powered/non collapsible wheelchairs: 1, or
    Maximum number of electric wheelchairs (max weight- 100kgs) broken down: 1, or
    Maximum number of collapsible wheelchairs: 2
    Max dimensions – 30 inches wide x 66 inches height (W 76cm x H 170cm)
  • BN2B Islander
    Maximum number of non-powered/collapsible wheelchairs: 1
    Electric wheelchairs are NOT permitted on this aircraft due hold size
    Max dimensions – 43 inches wide x 31.5 inches height (W 180cm x H 80cm)

Blind Passengers

A blind passenger is entitled to a 50% rebate off the full economy adult fare, as is their escort. Guide dogs are carried free of charge, and are permitted in the cabin. Blind persons and their escort are eligible for the discount when travelling for business/medical/training/education/rehabilitation reasons. An application completed by a recognised organisation for the blind must be submitted at time of ticket purchase.

When making their reservation, a blind passenger should advise the booking agent of their blindness, and customer care staff would ensure that the passenger is appropriately assisted at the airport.

Guide dogs/Assistance dogs/Emotional Support dogs

If you need to travel with a registered guide, hearing, medical alert or Emotional Support dog you can do so on the routes detailed below but subject to the following restrictions:

  • All flights starting and finishing within the EU including Switzerland and Norway but excluding the United Kingdom and Ireland
  • All flights between the United Kingdom & Northern Ireland and the EU including Switzerland and Norway (including UK Domestic routes)

Loganair cannot accept liability for any animals which are not correctly documented and we recommend that you contact the airport authority of the UK airport in advance of travel in order to confirm Pet Passport details. Contact details are available via the airport websites, or you can get advice from Guide Dogs UK or from the Pet Travel Scheme helpline.

Subject to the above restrictions, the dog, together with containers and food, will be carried free of charge in addition to the normal free baggage allowance.

Please advise us no later than 48 hours before your flight is due to leave if you are travelling with a guide or assistance dog.

Please make sure you check in at least 2 hours before your flight is due to leave. Loganair will not accept dogs which have been self-certified by their owners as emotional support dogs or other categories.

Expectant Mothers

After 28 weeks of pregnancy, mums-to-be will be required to carry a medical certificate issued by their doctor stating their fitness to travel. Travel is not permitted after 36 weeks or within 7 days of the expected date of delivery.*

*Travel from Orkney, Shetland, the Outer Hebrides and Islay is permitted after 36 weeks under a medical professional’s instructions. The instruction must have been issued within 7 days of travel stating that the passenger is fit to travel.

New mothers are recommended not to travel within 7 days of giving birth.

Babies

A baby may not be accepted for travel within the first 7 days after birth unless the maternity hospital or the baby’s doctor makes the reservation.

Passengers requiring oxygen

Only airline approved oxygen apparatus may be carried in the passenger cabin and may only be operated by the flight attendant. Loganair does not carry oxygen to provide continuous supply as standard (except for emergency and therapeutic purposes). Please advise Loganair’s Customer Relations Department on Tel: +44 (0) 141 848 7594 should you wish to travel with oxygen apparatus.

If you have any questions regarding special needs, please contact Loganair’s Customer Services Department on Tel: +44 (0)141 848 7594.

Patient Travel

In conjunction with NHS Greater Glasgow and Clyde, NHS Highland, and the Scottish Air Ambulance Service, Loganair has created a leaflet to provide information for patients travelling to and from hospitals within the NHS Glasgow and Clyde area via Glasgow Airport. To view the leaflet click here