Standard Flexibility and Fare Rules

Flexibility and Fare Rules

Frequently Asked Questions

  • Loganair allows name changes on completely unused tickets at £50 per customer, plus any difference in fare

    Name changes are not permitted if you also wish to change your routing 

    This rule applies to all fare types:

    • Fly 
    • Fly Flex
    • Fly Flex + 
  • Fly Fare

    Changes made through the Call Centre will be charged at £45.00 per passenger, per single flight sector changed plus any fare difference.

    Changes made via Manage my Booking are permitted at £40.00 per passenger, per single flight sector plus any difference in fare.

    Fly Flex Fare 

    Changes are permitted and no change fee is payable but any fare difference will still apply.

    Fly Flex + Fare 

    Changes are permitted with no fare difference payable.

  • Fly Fare

    Changes made through the Call Centre will be charged at £45.00 per passenger, per single flight sector changed plus any fare difference.

    Changes made via Manage my Booking are permitted at £40.00 per passenger, per single flight sector plus any difference in fare.

    Fly Flex Fare 

    Changes are permitted and no change fee is payable but any fare difference will still apply.

    Fly Flex + Fare 

    Changes are permitted with no fare difference payable.

  • Most of our fares are non-refundable, including Fly, Fly Flex and Fly Flex + fares.

    Where provided for within the fare rules, we will refund the fare for your ticket, or any unused part of it, and any taxes, fees and charges applicable to your booking.

    Unless we say otherwise, we will only make a refund either to the person named on the ticket or to the person who paid for the ticket.

    You must, if you want a refund, prove to us that you are the person named on the ticket or, if this applies, the person who paid for the ticket.

     

    b          Involuntary fare refunds

    We will pay fare refunds as set out below if we:

    • cancel a flight;
    • make a significant change to a flight time which is not acceptable to you;
    • fail to operate a flight reasonably according to schedule;
    • fail to stop at your place of destination or stopover;
    • refuse to carry you because a banning notice is in force against you.

     

    Loganair define a significant schedule change as follows:

    • A change to your departure or arrival time of five hours or more, made at any other time after you booked
    • A change to your departure or arrival time of three hours or more, made within 14 days of departure
    • If you are on a trip of less than 48 hours total duration and there is a change to flight times which is less than those above but which renders the purpose of your trip reasonably impractical

    If you have not used any part of the ticket, the refund will be equal to the fare and any taxes, fees and charges you have paid.

    If you have used part of the ticket, the refund will be equal to at least the difference between the fare and any taxes, fees and charges you have paid and the correct fare taxes, fees and charges for travel between the points for which you have used your ticket.

     

    c          Voluntary Fare Refunds

    If you are entitled to a refund of the fare for your ticket for reasons other than those set out above, the refund will be as follows:

    If you have not used any part of the ticket, the refund will be equal to the fare and taxes, fees and charges you have paid, less any cancellation and reasonable administration fees.

    If you have used part of the ticket, the refund will be equal to the difference between the fare and taxes, fees and charges you have paid and the correct fare, taxes, fees and charges for travel between the points for which you have used the ticket, less any cancellation and reasonable service charges or cancellation fees.

     

    d          Our right to refuse a fare refund

    We may decide to refuse to give you a refund if you apply for it after the end of the ticket validity period.

    We may decide to refuse to give you a refund if, when you arrived in a country, you presented your ticket to us or to government officials as evidence of your intention to leave that country, unless you can prove to us that:

    • you have permission to stay in the country; or
    • you will be leaving the country on another airline or on another form of transport.
  • All changes must be made at least 2 hours prior to departure.

  • If you do not present on-time for your flight and in accordance with check-in deadlines, your ticket will status will be declared as "no-show" and no refunds can be given.

    Fly Flex + customers will be offered a fixed £60 rescue fare in the event of missing their original flight. This must be for the next available flight on the day of intended travel, or the next day in the event there are no other flights that same day.

    If the next flight is full, the rescue fare cannot be offered.