Standard Flexibility and Fare Rules

Frequently Asked Questions

• Name Changes

   

   

  A name change fee is applied per passenger per booking.

  The name change fee will be waived for companions of passengers with a disability or for those who require special assistance from another traveller. 

  If an itinerary change and a name change are made simultaneously, only one set of name change fees will apply.

  Fare Type	GBP	EUR	NOK	DKK
  Fly	£50	€60	650	420
  Fly Flex	£50	€60	650	420
  Fly Flex+	£50	€60	650	420

• Date Changes

   

   

  Change Fees vary depending at what stage in the booking cycle an itinerary is changed. If an itinerary change is made well in advance, the rate will be lower, and if changed closer to the date of intended travel, it will be higher.

  Change Fees Per Passenger Per Flight 

  	Fare	All other flights			Flights between Glasgow - Barra, Campbeltown, Tiree + flights between Benbecula and Stornoway
  		0-7 days	8-30 days	31 days +	0-7 days	8-30 days	31 days +
  Online	Fly	£50	£40	£30	£40	£40	£30
  	Fly Flex	Free	Free	Free	Free	Free	Free
  	Fly Flex +	Free	Free	Free	Free	Free	Free
  Other Channels	Fly	£55	£45	£35	£45	£45	£35
  	Fly Flex	Free	Free	Free	Free	Free	Free
  	Fly Flex +	Free	Free	Free	Free	Free	Free

   

• Cancellation & Refunds

   

   

  Most of our fares are non-refundable, including Fly, Fly Flex and Fly Flex + fares.

  Where provided for within the fare rules, we will refund the fare for your ticket, any unused part of it, and any taxes, fees and charges applicable to your booking.

  Unless we say otherwise, we will only make a refund either to the person named on the ticket or to the person who paid for the ticket.

  If you want a refund, you must prove to us that you are the person named on the ticket or, if this applies, the person who paid for the ticket.

   

  b          Involuntary fare refunds

  We will pay fare refunds as set out below if we:

  • cancel a flight;
  • make a significant change to a flight time which is not acceptable to you;
  • fail to operate a flight reasonably according to schedule;
  • fail to stop at your place of destination or stopover;
  • refuse to carry you because a banning notice is in force against you.

   

  Loganair defines a significant schedule change as follows:

  • A change to your departure or arrival time of five hours or more, made at any other time after you booked
  • A change to your departure or arrival time of three hours or more, made within 14 days of departure
  • If you are on a trip of fewer than 48 hours total duration and there is a change to flight times which is less than those above but which renders the purpose of your trip reasonably impractical

  If you have not used any part of the ticket, the refund will equal the fare and any taxes, fees and charges you have paid.

  If you have used part of the ticket, the refund will be equal to at least the difference between the fare and any taxes, fees and charges you have paid and the correct fare taxes, fees and charges for travel between the points for which you have used your ticket.

   

  c          Voluntary Fare Refunds

  If you are entitled to a refund of the fare for your ticket for reasons other than those set out above, the refund will be as follows:

  If you have not used any part of the ticket, the refund will equal the fare and taxes, fees and charges you have paid, less cancellation and reasonable administration fees.

  Suppose you have used part of the ticket. In that case, the refund will be equal to the difference between the fare and taxes, fees and charges you have paid and the correct fare, taxes, fees and charges for travel between the points for which you have used the ticket, less any cancellation and reasonable service charges or cancellation fees.

   

  d          Our right to refuse a fare refund

  We may decide to refuse to give you a refund if you apply for it after the end of the ticket validity period.

  We may decide to refuse to give you a refund if, when you arrived in a country, you presented your ticket to government officials or us as evidence of your intention to leave that country unless you can prove to us that:

  • you have permission to stay in the country; or
  • you will leave the country on another airline or another transport.

• Time Limit For Making Changes

   

   

  All changes must be made at least 2 hours before departure.

• No Shows

   

   

  If you do not present on time for your flight and in accordance with check-in deadlines, your ticket status will be declared as a "no-show", and no refunds can be given.

  Fly Flex + customers will be offered a fixed £60 rescue fare if they miss their original flight. This must be for the next available flight on the day of intended travel or the next day if there are no other flights that same day.

  The rescue fare cannot be offered if the next flight is full.