Important information regarding Covid – 19

Loganair has been taking you places and bringing you home for the last 58 years on a consistent dependable basis, but for reasons out with our control we are having to operate a bit differently for a while.

These are unprecedented times, with the COVID-19 crisis dramatically affecting all our personal and work lives. The aviation industry has been hit harder than most, with social distancing and travel restrictions resulting in widespread flight cancellations.

Our Latest News on Covid-19

FAQ's

Cancelled Flight

  • Until 31st of May, the only commercial flights being operated by Loganair are lifeline services to and from the Scottish islands and the Isle of Man, with some vital offshore industry connections. Even these are restricted to essential journeys.

    In addition to all international routes that have been suspended until 31 May, Loganair has also suspended some domestic routes. Customers will receive email notifications if their journey has been affected, and options provided.

    So if you have not received an email in relation to a booking for travel between now and 31 May, your flight is still scheduled as planned. 

    See list of continuing flights before June 1st here 

  • For flights to 28th June, 2020


    If your flight has not been affected and is still scheduled to operate you are not entitled to a refund. However, you may place your booking on hold or change your booking to an alternative date or destination. Please be advised that in some cases a fare difference may apply and incur extra cost.
    To place your booking on hold complete our online form.
    To amend your booking use the online Manage Booking option – change fees are waived.

     

    For flights from 29th June, 2020


    You can amend your booking using the online Manage Booking option. Please be advised that in some cases a fare difference may apply and incur extra cost.

  • As your flight was still operating, you would not be entitled to a refund.

    1. Rebook – You can rebook a new rate but a fare difference may apply
      Place booking on hold – You will be able to put your booking on hold via your email notification and completing our on-line form.
    2. Refund – You can accept the refund option via your email notification.
      In the event that your fight has been cancelled Loganair will always endeavour to offer you a suitable alternative. If we cannot offer an alternative you will be entitled to a refund.
    3. Refunds will be made within a 60-90 day period from receival of refund request. If you have been offered an alternative flight due to a cancellation and choose not to accept you are not entitled to a refund.
    4. If your booking was made by a third party, i.e. travel agent or on-line booking company, then you must contact them first to enable us to process the refund.
    1. If your flight was cancelled – In the event that your fight has been cancelled Loganair will always endeavour to offer you a suitable alternative. If we cannot offer an alternative you will be entitled to a refund. Refunds will be made within a 60 -90 day period.
      If you have been offered an alternative flight on the same day due to a cancellation you are not entitled to a refund.
    2. If your flight was rescheduled – If your flight has been rescheduled providing an acceptable alternative, you are not entitled to a refund.
    3. If your flight is still operating – If your flight is still operating but you do not wish to take the flight you may pause or reschedule your booking. If you choose to cancel your booking you will not be entitled to a refund. 
  • Due to social distancing rules and the collapse of business and leisure travel bookings on many of our routes, flights are not commercially viable at this time. The commercial risk on lifeline routes is removed due to financial support from the Scottish and Manx governments. Please be assured we will resume many of our commercial routes as soon as possible after decisions are made to social distancing and lock down regulations.

Changing Flight Plans

  • You can put bookings on hold or change the date or destination without incurring fees if you are due to travel up to and including 28th June. Please be advised that in some cases a fare difference may apply and incur extra cost. 

     

    Manage Booking 

    Hold Booking

  • Under these circumstances, you can place your booking on hold for future travel using our online form.

  • You can make changes to your booking through the ‘Manage my Booking’ portal which can be accessed below.

     

    Manage Booking 

  • No, due to the current circumstances you will not incur fees when putting your booking on hold or changing the date or destination of your booking. Please be advised that in some cases a fare difference may apply and incur extra cost.

Future Bookings

  • The only commercial flights being operated by Loganair are lifeline services to and from the Scottish islands and the Isle of Man, with some vital offshore industry connections. Even these are restricted to essential journeys.

    In addition to all international routes that have been suspended until 31 May, Loganair has also suspended some domestic routes.

    We will be keeping our customers as up to date as possible as the situation develops.

    If you have not received an email from us your flight is still operating.

    1. Place booking on hold – You will be able to put your booking on hold via your email notification and completing our on-line form
    2. Refund – You can accept the refund option via your email notification.

Contacting Us

Like many businesses at this time, Loganair has been affected by members of staff having to self-isolate. We have had huge volumes of queries from customers, and we cannot draft in extra staff to help as we normally would.

Answering phone calls removes those present from processing your emails.

We would ask for your understanding and strongly advise that you contact us only by email at the following addresses:

Please don’t clog inboxes by emailing more than once, or message us on social media. Your initial email enquiry will be attended to in the order received, and as quickly as possible.

While we understand customers’ frustrations, we would also ask that you treat our staff with the respect due as they are under immense pressure in the present circumstances.