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• Director of Flight Operations - Glasgow Head Office

   

   

  We seek an exceptional leader to join our dynamic team as the Director of Flight Operations (DFO) and Nominated Person for Flight Operations. This role reports to the Chief Operations Officer and Accountable Manager on all daily operations and general business. This position is responsible for all matters concerning safety, regulatory compliance, economy, and efficiency of Flight Operations, as well as the culture and engagement of the pilot workforce.

   

  If you are interested in applying for this role, please send your CV and cover to recruitment@loganair.co.uk.

  The closing date for applications is Friday, 13 September 2024.

   

  As a critical stakeholder and decision-maker within the management team, the DFO will collaborate with external partners such as aviation regulatory agencies, quality assurance organisations, suppliers, and service providers. Additionally, you will work closely with internal teams across crew training, quality and compliance, crew planning, IT, safety, security, and ground operations to ensure seamless coordination and operational excellence.

   

  Key Responsibilities

  • The management and supervision of all Company flight operations activities, including Flight Operations Policy and Standards
  • Leadership and engagement of the Pilot workforce, ensuring a solid safety and company culture across the remote community
  • Authority to make decisions regarding risk tolerability concerning the safety and/or security of flight operations
  • Ensuring flight operations are conducted by the conditions and restrictions of the AOC and in compliance with the applicable regulations and standards of Loganair
  • Ensure management continuity is maintained, with the delegation of duties to a nominated deputy as and when required
  • Ensuring compliance, throughout the Flight Operations Department, with Loganair’s procedures and standards, as published, together with the requirements of UK CAA, the CAA and other applicable authorities (eg UK DfT, ICAO, IATA, IOSA etc.); Including continued compliance with the conditions and limitations specified in the AOC
  • Ensuring that Loganair’s Flight Operations are conducted per the conditions and restrictions of the Company AOC, all regulatory requirements and the standards established by the Company
  • Overseeing dissemination of information to aircrew on matters concerning Flight safety in consultation with the Safety Monitoring Manager
  • Defining Company policy regarding operating standards
  • Overall responsibility for the Company Flight Time Limitations scheme, including amendments to, supervision of implementation, decisions related to and responsibility for final interpretation, where confusion exists
  • The content and approval of amendments to the Company Operations Manual with specific responsibility for the content and amendment of the Operations Manual Part A, and the supervision and approval of all Notices to Aircrew
  • The dissemination of all relevant publications and information from such agencies as the CAA, UK CAA, ICAO, IATA, NATS (such as, but not limited to, ACNs, CAPs, Ads, ORSs, NPAs, opinions, Decisions, AMCs, GMs, CS etc.) and all other safety, operational and airworthiness information across the department
  • Ensuring that pilots are aware of and conform to all company and statutory regulations, as well as ensuring that all pilots are aware of and understand, their responsibilities about the Company goals
  • Monitoring the validity and integrity, in conjunction with the Fleet Technical Managers, of the Company’s aerodrome categorisation list
  • Approval of MEL amendments for all fleets as proposed by the Fleet Technical Managers, Manager Flight Support and Engineering department
  • Presenting all Fleet Office issues at the Flight Ops Management meetings
  • Represent Flight Operations at the Safety Action Group and Safety Review Board

   

  Requirements

  • Hold a current type rating for a CS25-certified aircraft
  • Hold a Class 1 CAA medical
  • Hold a UK CAA license
  • Right to live and work in the UK
  • You bring extensive experience and relevant professional qualifications within the aviation industry with the ability to hold the Nominated Person position as approved by the CAA
  • You are confident, decisive, and able to balance strategic vision with an operational, detail-oriented approach
  • You are people-orientated, passionate about developing strong teams and driving engagement across remote working communities
  • You excel in interpersonal and communication skills, capable of building trust and influencing employees at all levels
  • You are proficient in IT, with strong skills in MS Office software, including Excel, Word, Outlook, Teams, and PowerPoint
  • You possess exceptional analytical thinking and problem-solving abilities
  • You can effectively multitask and manage a wide range of tasks and initiatives simultaneously

• Ramp Agent - Sumburgh Airport

   

   

  We are looking for Ramp Agents to join the team at Sumburgh Airport. There are full-time and part-time positions available. Part-time positions will consist of 30 hours per week.

  The successful candidate will play a crucial role in ensuring efficient and safe ground handling operations. A Ramp Agent should prioritise safety above all else. Be vigilant, proactive, and committed to following safety procedures and protocols. Foster a safety culture by actively reporting and addressing any safety concerns.

   

  If you are interested and are committed to safety and delivering a high-quality service, please send your CV to brydonrobertson@loganair.co.uk and brianleslie@loganair.co.uk.

  The closing date for applications is Friday, 6 September 2024.

   

  Key Responsibilities 

  The main activities that a Ramp Agent will carry out include the following. As would be expected, the below is not exhaustive, and reasonable responsibilities not listed below will be carried out, with training and support provided where required. 

  • Load and unload baggage, cargo, and mail in a safe and secure manner
  • Ensure accurate routing and sorting of baggage to respective aircraft
  • Guide the aircraft during arrival and departure using hand signals and communication devices
  • Direct aircraft to designated parking stands using safe marshalling techniques
  • Assist in the loading and unloading of passenger baggage, cargo, and equipment
  • Safely operate ground support equipment (GSE) such as tugs, loaders, and conveyor belts
  • Maintain the cleanliness and safety of the ramp area, including removing debris and foreign objects
  • Conduct routine checks on GSE to ensure operational readiness and report any defects or damages
  • Provide courteous and helpful assistance to passengers with special needs or inquiries
  • Maintain a professional appearance and demeanour while interacting with passengers

   

  Skills and Attributes 

  • Demonstrate professionalism, empathy, and effective communication skills when interacting with passengers and crew members. 
  • Current knowledge of the latest aviation regulations, company procedures, and industry best practices. 
  • Excellent understanding of aviation regulations, safety protocols, and emergency procedures. 
  • Strong communication and teamwork skills. 
  • Ability to remain calm under pressure and make sound decisions in a dynamic environment. 
  • Strong situational awareness to assess and understand weather conditions and any potential risks or challenges. 
  • Knowledge of ramp operations and ground handling procedures is an advantage. 
  • Experience 
  • Basic computer skills for using electronic devices and systems. 
  • Good verbal and written communication skills. 
  • Knowledge of ramp operations and ground handling procedures is an advantage 
  • Experience working in a safety-critical environment 

   

  The role is varied, involving indoor and outdoor work, in all weathers.

• Customer Service Agent – Sumburgh (Full-time 40 Hours)

   

   

  Applications are invited from candidates who naturally care about helping passengers and supporting the delivery of a safe and on-time airline. The opportunity is for a Customer Service Agent at Sumburgh Airport. 

   

  If you are interested and are committed to safety and delivering a high-quality service, please send your CV to megangovier@loganair.co.uk 

  The closing date for applications is Friday, 6 September 2024.

   

  The operation is delivered seven days a week, and staff work to a roster, including morning, afternoon, and weekend shifts. 

   

  Customer Service Agents have a wide range of duties including: 

   

  • Checking passengers in for flights 
  • Ensuring security protocols are adhered to 
  • Answering passenger queries when flights have been cancelled/delayed 
  • Arranging alternative transport/accommodation as required 
  • Providing telephone ticketing sales support 
  • Accepting and processing cargo. 
  • Supporting the oil and gas operation. 

   

  Requirements

   

  • Be customer focused and helpful. 
  • Enjoy working with the public and meeting new people. 
  • Have excellent communication skills. 
  • Be able to respond quickly and efficiently to changing situations 
  • Be able to deal with difficult situations with tact and diplomacy. 

   

  The role is varied involving indoor and outside working, in all weathers. 

   

   

• Line Maintenance Controller

   

   

  Applications for the position of Line Maintenance Controller are now welcomed. Working within the Line Maintenance Control Department is fast paced, dynamic and a high-pressure environment.

   

  If you are interested in applying for this role, please send your CV and Cover Letter to recruitment@loganair.co.uk.

   

  The main purpose of this position is to provide technical support to Loganair’s operation by coordinating and prioritising maintenance work, delegating work instructions to various stations, and progressing the engineering rectification of defects. Supporting repetitive defect investigations ensures continued airworthiness while improving safety, aircraft availability, and reliability.

   

  Responsibilities

  • Liaise with and provide technical advice to the Operations Control Centre, Engineers and Flight Crews.
  • Support and manage information regarding AOG recovery plans.
  • Liaise with the CAMO postholder, ensuring that they have up-to-date, clear information and the necessary understanding of the cause of production delays or AOG situations.
  • Manage and oversee the Line Maintenance plan to ensure Operations have clear visibility of planned maintenance inputs and line service checks.
  • Provide technical support to line engineers who are troubleshooting defects and repetitive defects.
  • Ensure that engineers are aware of referencing correct manuals and company procedures during maintenance activity.
  • Optimise fleet availability by effective management of scheduled and unscheduled line maintenance activity.
  • Optimise fleet reliability by effective management of MEL Deferred Defects and proactive tracking and management of fleet Repetitive Defects.
  • Liaise with aircraft OEMs.
  • Utilise experience to provide guidance and support to other members of the department as required.

   

  Requirements

  • Hold an EASA/UK CAA Part 66 Cat B1/B2 License and experience in a similar role within an airline.
  • Previous supervisory experience would be advantageous.
  • Acceptable level of computer skills.
  • A thorough, detailed and analytical approach to work.
  • Excellent communication skills and the ability to work well in a team environment and on your initiative.
  • Flexibility with an ability to adapt and respond to changing work demands whilst working under pressure and the ability to manage multiple issues.
  • Ability to make decisions outside the scope of available technical documentation and, when appropriate, to challenge OEM recommendations and internal processes and procedures.
  • Knowledge of OASES or similar Aviation Maintenance Software would be advantageous.

   

  Attractive packages are offered for the roles, with a starting salary of £60,000 - £75,000 depending on experience. The above salaries are subject to a 6% increase in September 2024. In addition, other benefits include worldwide discounted staff travel and life assurance.

• B1/B2 Licensed Aircraft Engineer - Glasgow Airport

   

   

  We have an opportunity for a B1 / B2 Engineer to join the engineering maintenance team at Glasgow Airport.

  This is a full-time, permanent post.

   

  To apply for the position, please submit your CV to recruitment@loganair.co.uk.

  The closing date for applications is Friday, 6 September 2024.

   

  We have an opportunity for B1 or B2 Licensed Aircraft Engineers to join the engineering maintenance teams at one of our bases at Glasgow Airport. In terms of aircraft maintenance, we support:

   

  • Embraer 145
  • ATR 42/72
  • Twin Otters
  • BN2 Islanders

   

  If you have one or more of the above-noted aircraft types on your UK Part 66 license, that would be welcome. However, if you do not, that is not prohibitive as Part 147 approved type training will be provided for applicants who possess the basic license qualifications and experience.

  
  Attractive packages are on offer for the roles, with a starting salary of £67,500 - £73,200 depending on experience. The above salaries are subject to a 6% increase in September 2024. In addition, other benefits include worldwide discounted staff travel and life assurance.

• Part Sales Coordinator (Engineering Purchasing Department) - Glasgow Head Office

   

   

  We are seeking an experienced Parts Sales Coordinator to join the Engineering Purchasing Team based in Glasgow.

   

  To apply for the position, please submit your CV and a cover letter supporting your application via email to recruitment@loganair.co.uk.

  The closing date for applications is Friday, 6 September 2024.

   

  The ideal candidate should possess recent experience in B2B sales, demonstrating a proactive and self-motivated approach to generating new business opportunities. They should be self-managed and exhibit excellent communication skills.

  This is a permanent role reporting to the Head of Purchasing and Logistics. Working closely with the Supply Chain and Logistics Manager, the Part Sales Coordinator will assume full responsibility for identifying surplus stock and efficiently managing the advertising and closing of all sales transactions.

   

  Key Responsibilities

  • Respond to incoming email and phone inquiries promptly
  • Accurately and rapidly calculate costs, providing customers with quotations
  • Record sales in the Oases database and generate invoice requests for the finance department
  • Coordinate the shipment of spare parts through the store goods out department, following customer instructions
  • Monitor shipment progress and proactively update customers regarding any delays
  • Negotiate agreement terms and successfully close sales transactions
  • Listen to customer requirements and present appropriate solutions to facilitate sales
  • Maintain and develop relationships with existing customers through telephone calls and emails
  • Gather market and customer information to stay informed about trends and opportunities
  • Ensure all part sales comply with mandatory regulations and exporting laws
  • Ensure timely return of cores related to exchange transactions from parts sales
  • Handle warranty requests and make informed decisions on the best course of action
  • Generate ad-hoc and periodic reports on surplus stock and parts sold
  • Work, use, and communicate by agreed guidelines, processes, and systems both internally and externally

   

  Skills and Attributes

  • Preferably experience in aviation part sales with a good understanding of airworthiness certificates accompanying spare parts
  • Knowledgeable in customs trading procedures, export licenses, and the UK Tariff (preferable)
  • Ability to understand the market, including parts availability, resources, delivery terms, and prices, for the benefit of the company
  • Familiarity with supply chain and planning, resource allocation, quality control, and cost optimisation techniques for maximising part sales
  • Strategic and innovative thinker with the ability to drive initiatives
  • Evidence of rapid progression or personal achievements in previous sales roles
  • Ability to quantify the financial impact of sales with a focus on cost reduction
  • Strong sales skills and the desire to sell
  • Excellent communication skills
  • Positive, confident, and determined approach
  • Resilience and ability to cope with rejection
  • High degree of self-motivation and ambition
  • Ability to work both independently and as part of a team
  • Capability to thrive in a competitive environment
  • Good numeracy skills
  • Proficiency in Microsoft Packages is necessary, and prior experience with OASES (or similar software) would be beneficial

• Technical Services Engineer (Structures and Hangar Support) - Glasgow Head Office

   

   

  Applications are now welcome for a Technical Services Engineer (Structures and Hangar Support) to join the team based in our Glasgow Head Office. This role provides technical support for aircraft types operated and managed by Loganair to ensure continued airworthiness while improving safety, aircraft availability, reliability, and costs.

   

  If you want to apply for this role, please send your CV to recruitment@loganair.co.uk.

  The closing date for applications is Friday, 6 September 2024.

   

  The Technical Services Engineer (Structures and Hangar Support) role is wide-ranging in its responsibilities and scope of involvement. From providing a complete technical support service, continually reviewing and developing fleet reliability, and providing compliant solutions that balance various factors, such as commercial requirements, legal obligations, and business reputation. The role will also offer well-written policies, procedures, forms, and other technical documentation.

   

  Key Responsibilities

  • Provide a complete technical support service to all departments within Loganair Limited.
  • Manage, specify, develop and control the work scope of aircraft structures to achieve the highest technical standards and optimum cost.
  • Continually review and develop aircraft structural reliability, investigate incidents, implement improvements, and define technical changes to the maintenance programme.
  • Provide technical support during heavy maintenance checks internally and at 3rd party locations.
  • Define additional work required to provide solutions to ongoing technical problems.
  • Respond to operational problems, incidents, and AOG situations. This includes providing a 24-hour on-call service on a rota basis.
  • Assess relevant regulatory authority requirements and directives, review manufacturers' communications, and implement appropriate actions.
  • Provide subject matter expertise in negotiating Repair & Overhaul contracts on behalf of the Company, significant warranty claims and support programmes with the manufacturers and contracted repair agencies.
  • Liaise with aircraft lessors and OEMs.
  • Utilise experience to provide guidance and support to other members of the department as required

   

  Requirements

  • A Mechanical or Aeronautical University Degree OR hold an EASA/UK CAA Part 66 Cat B1 License: OR
  • Experience in a similar role within an airline or with a manufacturer or overhaul agency. In this role, experience is highly regarded.
  • Strong analytical and numeracy skills
  • The ability to adapt and respond to changing work demands whilst working under pressure
  • Strong interpersonal, communication and teamwork skills

• Stores Supervisor - Aberdeen Base Maintenance Facility

   

   

  Applications are now welcome for a Supervisor to join the team within the Stores Department based in Aberdeen.

  The Store supervisor will lead a team of four store personnel, focusing on improving internal systems and practices, motivating and supporting the team, and ensuring that the store's function operates optimally to serve the business best.

   

  To apply for the position, please email your CV and a cover letter supporting your application to recruitment@loganair.co.uk.

  The closing date for applications is Friday, 13 September 2024.

   

  Main Purpose

  Provide daily supervision to store staff to carry out all store activities required and ensure they are carried out to meet the design and quality standards specified in Part 145.

   

  The Stores Supervisor’s primary responsibilities:

  • Supporting the store manager in the promotion of the safety and quality policy specified in Part 145.A.65(a)
  • Assisting the Stores Manager in ensuring compliance with procedures, quality and safety standards and regulations
  • Supporting the store manager by supervising store staff, ensuring they comply with the store policy and procedures/guidelines for the control of the store function within the airline
  • Assisting through daily supervision and proper management of work output, processes, resources, and priorities of store staff in their assigned duties, responsibilities and job descriptions in a safe, compliant manner by Part 145 and company procedures

   

  Other Activities:

  • Regular review and reporting of store activities such as, but not restricted to, pre-load make-up, stock transfers, despatch/receipt of material and tooling, and return to the stock of unused material. Generate reports (stock check reports, calibration reports)
  • The ability to address daily workloads
  • Updating rosters
  • Ensuring daily recording of the working environment within store facilities with respect to temperature and humidity
  • Liaise with Engineering, Purchasing, and Technical Services staff daily to resolve issues arising and ensure they are met

   

  Requirements:

  • The successful candidate will have significant experience in a bonded store setting, preferably in an aviation context, and will be aware of current best practice
  • Proficiency in Microsoft Packages is necessary
  • Prior use of OASES (or similar) would be beneficial

   

  This role requires a four-on-four off shift pattern, covering both days and nights.

• Customer Help Centre Agent – Glasgow Head Office

   

   

  Applications are invited from enthusiastic, customer-focused individuals to join our Customer Help Centre adjacent to Glasgow Airport. You must be someone who can put the customer at the heart of what you do and strive to provide the highest levels of customer care and service.

   

  If you are interested in applying for the position, please send a CV and cover letter to Sharonrobertson@loganair.co.uk.

  The closing date is 13 September 2024.

   

  To many of our customers, we are more than just an airline; we are a lifeline—connecting families and communities from remote regions to the mainland and being an airline of choice for business travel. No two days will be the same; some will be challenging but equally hugely rewarding.

   

  Responsibilities

  Details of the nature of the role are noted below but not exhaustive:

  • Working within the Customer Help Centre
  • We are open seven days per week and will include some shift and weekend work
  • Taking responsibility for customer contact and passenger communication
  • Manage your workload over the phone and on administrative duties
  • Maintain excellent communication with all our Airport Colleagues
  • Be customer always focused and helpful and deliver our excellent customer service, whatever the situation
  • Use multiple systems for reservations, correspondence, payments
  • Take inbound calls from our customers dealing with sales and service enquiries
  • Be able to deal with difficult situations and under pressure
  • Represent Loganair on every call
  • Other duties as directed by the Help Centre Manager

   

  Qualifications, Experience & Skills

  • Relevant previous experience in a similar fast-paced role although is desirable but not essential
  • Travel Industry experience would be an advantage
  • Excellent verbal and written skills
  • Customer First Attitude
  • PC Literate
  • Ability to work under pressure
  • Flexibility

   

  The role involves shift working, covering the programme seven days a week.