GDS Specific Guidance - Entry guide.

Flight Changes

Conditions of Flight Changes
  • Flight changes are permitted up to 2 hours prior to scheduled departure time.
  • No changes will be permitted in the event of a no show.
  • If original RBD unavailable, fare difference for new flight/s must be collected, no refund will be permitted if fare for new flight/s is lower.
  • Change fees are dependent on fare type purchased – please check fare rules for further details.

Change fee MUST be collected as a DU tax code and included in the ticket reissue.

 

AMADEUS Specific:
  • Change fee should be automatically added as part of the Automated Ticket Exchange.
  • If you are manually reissuing the ticket then please collect as a DU tax code.

Please contact your helpdesk or ACSP below for further help.
https://www.customerservicepoint.amadeus.com/ 

Name Changes

Conditions of Name Changes
  • Passenger names should be entered into the system matching their passport. Full name and Title should always be included.
  • If a passenger has made a booking in a married name, yet passport/id shows maiden name, then documentation such as a marriage certificate should be taken for proof of identification.
  • Name changes will not be permitted for route changes
  • Name corrections up to 3 characters (including title)
Domestic Flights (Including DUB)
  • Tickets do not need to be reissued for changes of 3 characters or less.
  • Please add an OSI into the PNR advising of correct name.
  • Please confirm details to Trade Support so we can ensure the change is reflected in our system for check in.
International Flights only.
Please contact Loganair Trade Support for further details. [email protected]
Complete Name Changes Conditions
  • In general, tickets are non-transferable, however the following procedure may be supported for situations where an entire name change is required.
  • Only completely unused tickets can be changed.
  • Name changes will not be authorised for partially flown itineraries.
  • New PNR must be created for new passenger and flights.
  • New PNR to be provided to Loganair
  • Original PNR to be cancelled by agent with Name Change added into the reason for Refund
  • Refund to be requested through BSP Link with the name change fee £50.00 per passenger shown as MF Miscellaneous Fees
  • Loganair will authorise the refund of the Original PNR (less the name change fee £50.00 per passenger name changed) providing the new PNR is given and tickets for new flights are fully flown
  • Loganair will waive the refund fee in this instance.

Adding Air Discount Scheme Numbers (ADS)

If a customer is ADS eligible it is vital that the ADS number is quoted within the PNR.

To enter:

OS LM FREE FORMAT

Adding Loyalty Programme Membership Numbers

FFNLM-12345678/P1

 

FFN = Frequent Flyer transaction code

LM-12345678 = Carrier

/P1 = Passenger Association

Selecting Fly Flex or Fly Flex + Fares

Adding Fly Flex 

For class booked – FXX/R,U*FLEX

For lowest class available – FXL/R,U*FLEX

Important: If you have selected a Fly Flex fare, please add an OSI into the PNR advising “FLEX product purchased”

For ADS Cardholders

For class booked – FXX/R,U*FLEXADS

For lowest available class – FXL/R,U*FLEXADS

To select fully flexible Fly Flex + Fare

Book in W class

Adding Excess Baggage

Fly Fare – FXX/R,U*BAG

Fly Flex Fare – FXX/R,U*FLXBAG

Fly Flex + Fare – FXX/R,U*FLXPBAG

Important: If you have selected a Fly Flex fare, please add an OSI into the PNR advising “XBAG product purchased”

Notes on excess baggage:

** if you have baggage in excess of your free

allowance 20kg it will only be accepted if space

is available. The charge is  £10.00 as shown as

a q surcharge in the fare quote.

 

The maximum any 1 bag can weigh is 25kg.

 

 

Charges may vary and will be applied at the

prevailing rate when payment is made.

Bookings with Connections

Minimum Connection Times

For the most up to date MCT please check your GDS at the time of reservation.   If you make a reservation in your GDS that is not sold/offered as a valid connection and doesn’t meet the MCT then Loganair will not be liable.    If your booking has been subject to a schedule change and the MCT is no longer valid then you must rebook the passengers onto a valid connection.   Please contact us for further details if you need assistance with this.

Viewing Minimum Connections 

DMDUB

Add carriers for specific examples

DMLM/DUB/BA

Flight Changes

Conditions of Flight Changes
  • Flight changes are permitted up to 2 hours prior to scheduled departure time.
  • No changes will be permitted in the event of a no show.
  • If original RBD unavailable, fare difference for new flight/s must be collected, no refund will be permitted if fare for new flight/s is lower.
  • Change fees are dependent on fare type purchased – please check fare rules for further details.

Change fee MUST be collected as a DU tax code and included in the ticket reissue.

GALILEO & WORLDSPAN Specific:
  • Rapid Reprice is not currently in use for Loganair so tickets must be reissued manually.

Please contact below for further help.
https://uk.travelportservices.com/extranet/user/login/

EMD -Loganair do not currently use EMD

Name Changes

Conditions of Name Changes
  • Passenger names should be entered into the system matching their passport. Full name and Title should always be included.
  • If a passenger has made a booking in a married name, yet passport/id shows maiden name, then documentation such as a marriage certificate should be taken for proof of identification.
  • Name changes will not be permitted for route changes
  • Name corrections up to 3 characters (including title)
Domestic Flights (Including DUB)
  • Tickets do not need to be reissued for changes of 3 characters or less.
  • Please add an OSI into the PNR advising of correct name.
  • Please confirm details to Trade Support so we can ensure the change is reflected in our system for check in.
International Flights only.
Please contact Loganair Trade Support for further details. [email protected]
Complete Name Changes Conditions
  • In general, tickets are non-transferable, however the following procedure may be supported for situations where an entire name change is required.
  • Only completely unused tickets can be changed.
  • Name changes will not be authorised for partially flown itineraries.
  • New PNR must be created for new passenger and flights.
  • New PNR to be provided to Loganair
  • Original PNR to be cancelled by agent with Name Change added into the reason for Refund
  • Refund to be requested through BSP Link with the name change fee £50.00 per passenger shown as MF Miscellaneous Fees
  • Loganair will authorise the refund of the Original PNR (less the name change fee £50.00 per passenger name changed) providing the new PNR is given and tickets for new flights are fully flown
  • Loganair will waive the refund fee in this instance.

Adding Air Discount Scheme Numbers (ADS)

If a customer is ADS eligible it is vital that the ADS number is quoted within the PNR.

Worldspan

3 OSI LM FREE FORMAT

Galileo

SI.LM*FREE FORMAT

Adding Loyalty Programme Membership Numbers

To apply loyalty programme (Clan Numbers to PNR’s)

M.P1/LM12345678

M. = Membership entry

P1 = Passenger Related

/LM12345678 = Loganair Clan Number

Selecting Fly Flex or Fly Flex + Fares

Galileo

Adding Fly Flex 

For class booked – FQCLM**ADD-FLEX

For lowest class available – FQBBCLM**ADD-FLEX

Important: If you have selected a Fly Flex fare, please add an OSI into the PNR advising “FLEX product purchased”

For ADS cardholders

For class booked –  FQCLM**ADD-FLEXADS

For lowest class available –  FQBBCLM**ADD-FLEXADS

Worldspan

Adding Fly Flex 

For class booked – 4PFSR#/@@FLEX.AC

For lowest class available – 4PLFBSR/@@FLEX.AC

Important: If you have selected a Fly Flex fare, please add an OSI into the PNR advising “FLEX product purchased”

For ADS cardholders

For class booked –  4PFSR#/@@FLEXADS.AC

For lowest class available –  4PLFBSR/@@FLEXADS.AC

To select fully flexible Fly Flex + Fare:

Book in W Class

Adding Excess Baggage

Galileo

Fly fare – FQCLM*ADD-BAG

Fly Flex fare – FQCLM**ADD-FLEXBAG

Fly Flex + fare – FQCLM**FLEXPBAG

Important: If you have selected a Fly Flex fare, please add an OSI into the PNR advising “XBAG product purchased”

Worldspan

4PFSR#/@@BAG.AC

4PFSR#/@@FLEXBAG.AC

4PFSR#/@@FLEXPBAG.AC

Important: If you have selected a Fly Flex fare, please add an OSI into the PNR advising “XBAG product purchased”

Notes on excess baggage:

** If you have baggage in excess of your free

allowance 20kg it will only be accepted if space

is available. The charge is  £10.00 as shown as

a q surcharge in the fare quote.

The maximum any 1 bag can weigh is 25kg.

Charges may vary and will be applied at the

prevailing rate when payment is made.

Bookings with Connections

Minimum Connection Times

For the most up to date MCT please check your GDS at the time of reservation.   If you make a reservation in your GDS that is not sold/offered as a valid connection and doesn’t meet the MCT then Loganair will not be liable.    If your booking has been subject to a schedule change and the MCT is no longer valid then you must rebook the passengers onto a valid connection.   Please contact us for further details if you need assistance with this.

Viewing Minimum Connections 

DCTDUB

Move down for carrier exceptions

Flight Changes

SABRE Specific:
  • Change fee should be automatically added as part of the Automated Ticket Exchange.
  • If you are manually reissuing the ticket then please collect as a DU tax code.

For help with GDS entries or further assistance please call your helpdes or Sabre Support.
Product Support 0808 234 7762

Conditions of Flight Changes
  • Flight changes are permitted up to 2 hours prior to scheduled departure time.
  • No changes will be permitted in the event of a no show.
  • If original RBD unavailable, fare difference for new flight/s must be collected, no refund will be permitted if fare for new flight/s is lower.
  • Change fees are dependent on fare type purchased – please check fare rules for further details.

Change fee MUST be collected as a DU tax code and included in the ticket reissue.

Name Changes

Conditions of Name Changes
  • Passenger names should be entered into the system matching their passport. Full name and Title should always be included.
  • If a passenger has made a booking in a married name, yet passport/id shows maiden name, then documentation such as a marriage certificate should be taken for proof of identification.
  • Name changes will not be permitted for route changes.
  • Name corrections up to 3 characters (including title)
Domestic Flights (Including DUB)
  • Tickets do not need to be reissued for changes of 3 characters or less.
  • Please add an OSI into the PNR advising of correct name.
  • Please confirm details to Trade Support so we can ensure the change is reflected in our system for check in.
International Flights only.
Please contact Loganair Trade Support for further details. [email protected]
Complete Name Changes Conditions
  • In general, tickets are non-transferable, however the following procedure may be supported for situations where an entire name change is required.
  • Only completely unused tickets can be changed.
  • Name changes will not be authorised for partially flown itineraries.
  • New PNR must be created for new passenger and flights.
  • New PNR to be provided to Loganair
  • Original PNR to be cancelled by agent with Name Change added into the reason for Refund
  • Refund to be requested through BSP Link with the name change fee £50.00 per passenger shown as MF Miscellaneous Fees
  • Loganair will authorise the refund of the Original PNR (less the name change fee £50.00 per passenger name changed) providing the new PNR is given and tickets for new flights are fully flown
  • Loganair will waive the refund fee in this instance.

Adding Air Discount Scheme Numbers (ADS)

If a customer is ADS eligible it is vital that the ADS number is quoted within the PNR.

3 OSI LM FREE FORMAT

Adding Loyalty Programme Membership Numbers

FFLMENTERNUMBER-1.1

FF           = Frequent Flyer indicator

LM          = Carrier

-1.1        = Passenger Association

Please ensure you amend the entry for the correct passenger number.

 

Example

 

1.1 SMITH/JOHNMR

2.1 SMITH/JANEMRS

3.1 SMITH/JUNIORMR

 

FFLMNUMBER-1.1

FFLMNUMBER-2.1

FFLMNUMBER-3.1

Selecting Fly Flex or Fly Flex + Fares

Adding Fly Flex 

For class booked – WPAC*FLEX‡PV

For lowest class available – WPNCB*FLEX‡PV

Important: If you have selected a Fly Flex fare, please add an OSI into the PNR advising “FLEX product purchased”

For ADS cardholders

For class booked – WPAC*FLEXADS‡PV

For lowest class available – WPNCB*FLEXADS‡PV

To select fully flexible Fly Flex + fare:

Book in W class

Adding Excess Baggage

FLY – WPAC*BAG‡PV

Fly Flex fare – WPAC*FLEXBAG‡PV

Fly Flex + fare – WPAC*FLEXPBAG‡PV

Important: If you have selected a Fly Flex fare, please add an OSI into the PNR advising “XBAG product purchased”

Notes on excess baggage:

** If you have baggage in excess of your free

allowance 20kg it will only be accepted if space

is available. The charge is  £10.00 as shown as

a q surcharge in the fare quote.

The maximum any 1 bag can weigh is 25kg.

Charges may vary and will be applied at the

prevailing rate when payment is made.

CHARGES MAY VARY AND WILL BE APPLIED AT THE
PREVAILING RATE WHEN PAYMENT IS MADE.

Bookings with Connections

Minimum Connection Times

For the most up to date MCT please check your GDS at the time of reservation.   If you make a reservation in your GDS that is not sold/offered as a valid connection and doesn’t meet the MCT then Loganair will not be liable.    If your booking has been subject to a schedule change and the MCT is no longer valid then you must rebook the passengers onto a valid connection.   Please contact us for further details if you need assistance with this.

Viewing Minimum Connections 

DCTDUB

Move down for carrier exceptions

T*CT-DUB

Move down for carrier exceptions