Clan Loganair: T&Cs

1. General Terms
1.1 By applying for membership in the Clan Loganair Programme, applicants agree to abide by these Terms and Conditions. Loganair will process personal data in accordance with these Terms, including the storage and handling of Member data for program administration. Members consent to receiving marketing communications at the time of sign-up, with the option to opt out later.
1.2 Loganair reserves the right to modify or terminate the Programme at any time without notice, including changes to membership rules, point requirements, or expiration terms.
1.3 Loganair has the discretion to rescind or refuse membership without reason.
1.4 Loganair may terminate the Programme with at least three months’ notice, which will be provided on the website.
1.5 Each Member must have a unique personal email address; company emails are not permitted.
1.6 Points cannot be transferred between membership numbers.
1.7 Travel agency, tour operator, or organizer email addresses cannot be used for membership.
1.8 Loganair reserves the right to audit accounts for compliance with these Terms.

2. Clan Loganair Membership
2.1 Membership can be obtained by completing an online Application Form.
2.2 Individuals under 18 and Loganair staff, including affiliates and associated companies, are excluded from the Programme.
2.3 Only one membership per person is allowed. Organizations cannot enroll as Members.
2.4 Membership is free of charge.
2.5 Loganair reserves the right to refuse, suspend, or cancel Membership for non-compliance with these Terms.
2.6 Upon acceptance, Members will receive a Membership Number and may be issued a card.
2.7 Membership may be terminated in cases of non-compliance, by the Member’s wish, Programme termination, Member death, or account inactivity for 36 months.
2.8 All accumulated Points are cancelled upon Membership termination.
2.9 Members are responsible for the security of their account details and passwords. Loganair is not liable for misuse.
2.10 Members are solely responsible for any tax liabilities incurred due to Membership.

3. Clan Loganair Points
3.1 Points are earned for eligible bookings on scheduled Loganair flights. Points have no cash value and cannot be sold, traded, or exchanged except for rewards.
3.2 Points are not awarded for Code Share flights where Loganair is not the operating carrier, or for flights operated for Orkney Islands Council.
3.3 Only public fares are eligible for Points; negotiated, tour-inclusive, or complimentary tickets are excluded.
3.4 Missing Points claims must be submitted using the online form within three months. Proof of travel may be required.
3.5 Points expire after 36 months.
3.6 Points are not credited for unused, lost, or refunded tickets.
3.7 Points are credited after the flight if the membership number is included in the reservation.
3.8 Loganair reserves the right to correct any errors in the Member’s account.
3.9 Where there has been no redeeming of earned Clan Points within 12 months then all Clan Points will be forfeited and lost.

4. Reward Flights
4.1 Members can redeem Points for Reward flights once a sufficient Points balance is accumulated.
4.2 Loganair reserves the right to change the Points required for rewards or cancel offers. Reward tickets are subject to taxes, fees, and availability.
4.3 Requests for Reward tickets should be made via email at least ten days before travel.
4.4 Reward tickets are subject to availability and may be limited during "Black Out" periods.
4.5 Points cannot be combined with cash or other payments for Reward tickets.
4.6 Changes to Reward tickets are only allowed for date, time, or route, provided the Points required remain the same.
4.7 If a Reward ticket is not used, Points will be forfeited, but airport tax refunds may be available (admin fee may apply).
4.8 Reward tickets are not available on Code Share flights, and no Points are earned for excess baggage or other services.
4.9 Loganair limits Point redemptions to 24,000 Points per member annually.
4.10 Reward tickets are non-refundable, non-transferable, and cannot be purchased or sold.

5. Data Protection
5.1 Personal data is collected for managing Clan Loganair memberships and associated services, including marketing.
5.2 Data is processed in accordance with the UK Data Protection Act 1998.
5.3 By accepting these Terms, Members consent to the processing of personal data for program management and marketing purposes.
5.4 Members can update or request copies of their data by contacting Loganair.
5.5 Loganair ensures that external processors comply with data protection policies.
5.6 Loganair will not sell or release data to third parties unless required by law.
5.7 Loganair may update privacy policies, with material changes communicated on the website for 30 days.

These Terms and Conditions govern your membership in Clan Loganair and use of your membership benefits. Please ensure that you review them carefully to understand your rights and responsibilities.