FAQs

Discover more about Clan Loganair

• How quickly can I earn Clan Reward Flights?

   

   

  You can earn one return journey using your Clan Points in as little as:

  • 5 return journeys for Fly Flex + customers
  • 10 return journeys for Fly Flex customers.
  • 16 return journeys for Fly customers. 

  The number of Clan Points earned per flight and the number required for a return journey using Clan Reward Flights is shown in the table below:

  Fare type	Clan Points collected per one-way flight	Clan Points collected per return journey (containing 2 flights)	Clan Points required for 2 Clan Reward Flights (a return journey)
  Fly	250	500	8,000
  Fly Flex	400	800	8,000
  Fly Flex +	800	1,600	8,000

   

  You can also use Clan Points for a one-way Clan Reward Flight, whereby half the number of Clan Points are required.

• How do I start collecting Clan Points?

   

   

  Collect Clan Points when you make your booking with us. During the booking process, you will be asked for your Clan Loganair Membership Number and your password. Simply type in your details and then complete your booking.

  Clan Points will show as “pending” prior to your flight and will be confirmed once you travel.

  Clan Points cannot be collected for bookings where a customer has not travelled.

• Who can collect Clan Points, the person who books or those that travel?

   

   

  We reward frequent flyers, therefore Clan Points are allocated to those who fly rather than those who make the booking.

  For those making a booking for multiple passengers, enter the Clan Loganair Membership Number of each person within the party to ensure all Clan Points are allocated to all travellers.

• Can I book one-ways and/or returns using Clan Points?

   

   

  You can use your points to book a one-way Clan Reward Flight or a return journey. It is up to you how you use your Clan Points.

• Do Clan Points vary by distance?

   

   

  A fixed number of points are awarded per Loganair flight, points do not vary by distance. 

• I made a booking but forgot to add my Clan Number, can i still claim my Clan Points?

   

   

  Don’t worry, you can use the “missing points” form below to claim Clan Points for any new bookings you have made where you forgot to add your Clan Loganair Membership Number. It may take up to 7 days for these to be added to your account.

  You can also claim missing points for flights taken within the past 3 months using the missing points form (This excludes flights taken prior to Clan Loganair commencing).

• How do I use my Clan Points to book a Clan Reward Flight?

   

   

  You can book Clan Reward Flights online.

  To book a Clan Reward Flight using your Clan Points, simply select “Book a Clan Reward Flight” in our booking window. You will then be able to search availability for Clan Reward Flights and use your Clan Points to make a booking.

• Do I have to pay anything for a Clan Reward Flight?

   

   

  You only pay airport charges and taxes – your air fare will be nil.

• I have a connecting journey including only Loganair flights - can I collect Clan Points for every flight I take?

   

   

  If your journey involves connections and you have more than one flight with us to/from your final destination, provided that the journey only contains Loganair operated flights, you will collect 250 Clan Points on each flight.

  For example, if you fly from Norwich to Kirkwall via Edinburgh, you will collect 500 Clan Points in Fly as you have taken 2 flights.

  If your journey is on a “through-flight” whereby you stop on your way to your final destination at another airport but do not depart the aircraft, this is defined as one flight and therefore you will collect 250 Clan Points.

• Can I still collect Clan Points if I make my bookings via a travel agent?

   

   

  You can collect Clan Points if you book via a travel agent. You will need to provide your Clan Loganair Membership Number to your travel agent so they can attribute this to your booking. It may take up to 14 days for the points to be reflected in your account for travel agency bookings.

• Can I collect or use Clan Points with your code share partners?

   

   

  You can claim Clan Points for Loganair operated flights sold via loganair.co.uk. You cannot claim Clan Points for flights which are operated by another airline

  For Loganair operated flights booked via a codeshare partner, the other airline determines for which flights their frequent flyer rewards are applicable to. 

• Can a group collect Clan Loganair Points?

   

   

  Unfortunately, we cannot offer Clan Points for group bookings.

• I can't see availability for a Clan Reward Flight - why not?

   

   

  We aim to be generous with our availability for Clan Loganair Reward Flights, however, they are still subject to availability and therefore you may not be able to redeem Clan Points on your first choice of flight.

• What about Orkney inter-isle services?

   

   

  Unfortunately, you cannot collect Clan Points on Orkney inter-isle services.

• Where are the full terms and conditions?

   

   

  Click here for full terms and conditions. 

• I need help with a booking or still have a question to ask - who do I contact?

   

   

  In the first instance email: clan@loganair.co.uk

  A member of the team will answer your enquiry as soon as possible.