Coronavirus - Covid 19 Trade Advice

As you know, Coronavirus - Covid 19 has had an unprecedented impact on the travel industry, including Loganair. It is a new and evolving challenge which faces our customers, our organisations and our staff. 

In response to changes in customer demand and in some cases, restrictions imposed by governments, we have been required to make some significant changes to our flying programme. We appreciate this is inconvenient for all our customers who have had to postpone or cancel their travel plans but must ask for their understanding, given the current circumstances.

We would like to ensure our travel trade partners are informed with the latest advice given to our customers.

 

General Advice For Our Customers 

  • As events are fast-moving, please check your emails periodically - if we have not contacted you via email, your flight is currently scheduled as planned
  • If you need to speak to us directly, we kindly ask you to help us by only contacting our Contact Centre if you are due to travel within the next 72 hours, this will really help us help all our customers
  • If you are due to travel before 28 June, irrespective of whether any schedule changes have impacted your booking, you will be offered one opportunity to change flights to alternative dates without a change fee to allow re-booking for travel prior to 31 December*

     

    *Date changes only, you may be required to pay a fare difference if the fare for your new date of travel is higher.

 

General Advice For Agents

  • As events are fast-moving, flights can be changed or cancelled at short notice, thus we recommend agents check their queues regularly 
  • If you need to speak to us directly, we kindly ask you to help us by only contacting trade support for bookings which are for travel within the next 7 days - email tradesupport@loganair.co.uk 
  • If your customer is on an LM (682) ticket and is due to travel before 28 June, irrespective of whether any schedule changes have impacted their booking, they will be offered one opportunity to change flights to alternative dates without a change fee to allow re-booking for travel prior to 31 December*

     

    *Date changes only, customers are still required to pay a fare difference if the fare for their new chosen travel date is in a higher fare class than that of their original flight

 

Route Suspensions and Associated Advice 

Suspended Routes 

In addition to all international routes that have already been suspended until 31 May, following Government social-distancing restrictions, Loganair has also temporarily suspended a number of domestic routes. Any customers with bookings will receive notification by email with their specific options.

Cancelled Routes

Loganair has also cancelled a number of routes which will not operate until further notice

- Aberdeen- London Southend

- Edinburgh- Wick John o'Groats 

- All routes to/from Carlisle Lake District Airport

GDS bookings will queue shortly as we cancel these sectors,  affected customers can either claim a full refund or rebook on the same route for travel from 31 May*

*Change fees can be waived, but fare differences must be collected, where applicable.

 

Continued Routes 30 March - 31 May

Loganair is continuing to operate essential air services to remote communities for the purposes of essential travel and to/from Aberdeen to support the energy sector, the routes are as follows:

- Aberdeen-Kirkwall
- Aberdeen-Manchester
- Aberdeen-Norwich
- Aberdeen-Sumburgh
- Glasgow-Barra
- Glasgow-Benbecula
- Glasgow-Campbeltown
- Glasgow-Islay
- Glasgow-Stornoway
- Glasgow-Tiree

- Isle of Man-Liverpool
- Isle of Man-Manchester
- Kirkwall-Sumburgh
- Orkney inter-isles air services
- Stornoway-Benbecula

- City of Derry-London Southend (Please note that due to the unexpected reduction in opening hours of Southend Airport we will now be operating the service into and out of London Stansted airport from 8 April until 31 May. All customers affected have been informed via email, you do not need to do anything, your booking has automatically been transferred)

In the event, your customer has a booking for travel before 28 June on a route Loganair is continuing but no longer wishes to travel they will be offered one opportunity to change flights to alternative dates without a change fee to allow re-booking for travel prior to 31 December*

*Change fees can be waived, but fare differences must be collected, where applicable.

Health and Well-being

The health of our staff and customers is of the utmost importance to us.

In line with WHO guidance, we have equipped our crew with hand sanitizer and gloves, and our aircraft are undergoing regular intensive cleaning. 

Please note, our cabin service has been temporarily suspended so as to eliminate extraneous interaction between people.

We are in regular contact with authorities and will amend procedures if guidance changes.