We’re saddened to hear of the closure of Thomas Cook. Our thoughts are with its dedicated staff who are at risk of redundancy. We recognise too that many Loganair customers will have holiday and travel plans made with Thomas Cook which will now need to be re-arranged, and we’ll do what we can to help.
If you have a Loganair booking to connect to a Thomas Cook flight or holiday, please focus on re-arranging the other elements of your holiday first. Once you’ve done that, give us a call on 0344 800 2855 with your Loganair booking reference. We’ll re-book you onto any flight on the same route on which we have seats available, and we’ll waive the change fee and/or difference in fare that would normally apply.
If you need to fly on a different route to meet your re-arranged holiday plans, we’ll waive change fees and there may be only a small charge to reflect the difference in fare between your original route and the new route booked, based on exactly the same ticket and fare type.
If you decide to delay your holiday as you can’t find a new deal which meets your needs or is affordable, we can also put your Loganair flights on hold for up to six months.
This facility to make changes to your Loganair booking will be available for the next two weeks, to 7 October, which we hope will provide time to re-arrange your travel plans.
We’ll do our best to help our customers. In the meantime, we’re sure you’ll join with us in sending best wishes to the hard-working staff of Thomas Cook in these uncertain times.